Shift Lead – Hudsonville, MI

Ziggi’s Coffee, LLC; Hudsonville (MI); Sur place; USD 19 000 - 25 000; Temps partiel

Résumé du poste

Ziggi’s Coffee, LLC in Hudsonville, MI is seeking a Shift Lead who will uphold our values while serving customers and guiding the team to success. You will lead by example and help drive daily wins through clear communication with managers and staff.

Responsibilities include training, enforcing policies, handling customer concerns professionally, and contributing to a positive culture with continuous improvement. This role requires strong teamwork and store leadership.

Qualifications

• Previous Shift-Lead experience preferred in food or retail.
• Strong organizational and multitasking skills.
• Willingness to thrive in a fast-paced, dynamic environment.
• Excellent communication and interpersonal skills.
• Ability to lead by example and contribute to a positive team culture.

Responsabilités

• Count registers, balance the change, and manage daily deposits.
• Uphold Service standards per Leadership Team and train staff.
• Prepare daily recap of store metrics including deposit totals and Sales Per Man Hour (SPMH).
• Conduct monthly inventory to ensure stock levels and efficient resources.
• Create a welcoming atmosphere for customers.
• Collaborate with team to improve service processes.
• Stay updated on menu items, promotions, and seasonal offerings, and communicate to staff and customers.
• Help maintain cleanliness and organization of the store.

Connaissances

Shift-Lead experience

Organizational skills

Multitasking

Communication

Interpersonal skills

Leadership

Description du poste

Position Summary:

Shift Leads are responsible for ensuring that all Ziggi’s Coffee values are being upheld every day. Shift leads should embody a “people-first” mentality by leading by example when serving customers & guiding their team to be successful.

Key Qualifications:

• Previous Shift-Lead experience is preferred in food or retail industries
• Strong organizational and multitasking skills
• Willingness to thrive in a fast-paced, dynamic environment
• Excellent communication and interpersonal skills
• Ability to lead by example and contribute to a positive team culture.

Essential Functions (Meets all expectations of the Barista role plus…)

• Maintain consistent and effective communication with staff, managers, and the store owner, ensuring that wins and opportunities for improvement are clearly articulated
• Ensure that all staff adhere to company policies and procedures, upholding our core values at all times
• Train new employees thoroughly and provide ongoing training, support, and coaching to current team members to enhance their skills and confidence
• Address any process deviations proactively, correcting team members when necessary, and delegating tasks to maintain operational flow
• Handle customer complaints with professionalism and empathy, striving to turn challenges into positive experiences

Core Responsibilities:

• Money Management: Accurately count registers, complete safe drops, balance the change box, split tips, and manage daily deposits to ensure financial integrity
• Mystery Shopper Expectations: Understand and uphold the standards of service as outlined by the Leadership Team, training staff accordingly to meet these expectations
• Daily Recap: Prepare and present a daily recap of store metrics, including deposit totals and Sales Per Man Hour (SPMH), to track performance and identify areas for improvement
• Inventory Management: Conduct monthly inventory assessments to ensure proper stock levels and efficient use of resources

Additional Responsibilities:

• Create and maintain a welcoming atmosphere for customers, ensuring that each visit is enjoyable and memorable
• Collaborate with team members to innovate and improve service processes, contributing to a culture of continuous improvement
• Stay updated on new menu items, promotions, and seasonal offerings, effectively communicating this information to both staff and customers
• Assist in maintaining cleanliness and organization within the store, contributing to a professional and inviting environment