Sr. Team Leader

Zinc Cafe and Market; Los Angeles (CA); On-site; USD 83,000 - 88,000; Full time

Benefits offered by this job

Competitive pay (tips eligible)

Medical, Dental, Vision benefits

401K Retirement Plan

Paid time off & holidays

High performance culture

Job summary

Zinc Café and Market in Los Angeles is seeking a Sr. Team Leader to support management, recruit, onboard, train, and coach staff while maintaining cleanliness, efficiency and guest satisfaction.

You will drive service and sales, delegate tasks, oversee POS operations (Toast experience is a plus), monitor inventory, and ensure policy and brand standards are followed. This full-time role offers competitive pay and benefits.

Qualifications

• Minimum High School Diploma/GED or Some College.
• 2–4 years of food service or café operations experience.
• Ability to work weekends and holidays.
• Strong understanding of guest experience and product quality.
• Experience with POS systems; Toast is a plus.
• Knowledge of inventory planning and basic P&L concepts.
• Dynamic, empathetic leader with coaching skills.
• Excellent organizational and communication abilities.

Responsibilities

• Drive a culture of service by ensuring guests receive a welcoming experience.
• Delegate tasks and coach performance to optimize team effectiveness.
• Drive sales through upselling and promotional initiatives.
• Oversee POS operations and maintain cash-handling accuracy.
• Support inventory management, product quality, and training compliance.
• Coordinate onboarding and staff scheduling with management.
• Ensure adherence to brand standards and company policies.

Skills

Leadership

Guest Service

Sales Driven

Training & Coaching

POS Systems

Inventory Control

Team Collaboration

Education

High School Diploma or Some College

Tools

Toast POS

Job description

Description

Job Title: Sr. Team Leader

Reports to: General Manager

WHAT WE ARE HUNGRY FOR

As the Sr. Team Leader, you will be a key player in supporting management and overseeing various operational aspects of the business. Your role will include assisting with recruitment, onboarding, retention, engagement, and training. You will support the restaurant with ensuring that the restaurant maintains high standards of cleanliness and efficiency. You will also be responsible for delegating tasks to team members to help ensure excellent guest service, high product quality, while driving strong sales performance. As Sr. Team Leader, you play a critical role in supporting the success of the café.

WHAT YOU WILL DO

Drive a culture of service.

• Ensure each employee emulates exemplary guest service, creating a welcoming guest experience that leaves them happier than when they came in.
• Be able to appropriately handle difficult guest issues, with a fair resolution in mind, taking into account both our business and the guests expectations.

Drive a culture of sales.

• Ensure each employee understands our sales goals and their role in driving sales.
• Supports the team with understanding how to upsell in a manner that is guest focused.
• Help administer new product launches, promotions and seasonal events by ensuring teams are well versed in changes, utilizing training tools when applicable.
• Replenish and merchandise pastry and beverage displays, teaching others to do the same.
• Partners with management on daily and monthly inventory to ensure accuracy with product and ingredients on hand.
• Learn and understand all company policies and hold yourself and your team accountable to these expectations.
• Support manager to deliver companywide communication to all employees and reinforce company and brand messages.
• Responsible for a thorough understanding of the Point of Sale (POS) system and teaching and troubleshooting as needed.
• Responsible for accuracy with all cash handling procedures and processes and holding the team accountable to the same.
• Responsible for executing private events, catering and special orders, with support from the team.
• Responsible for ensuring general store operations are aligned to company policy and brand standards.
• Responsible for being an excellent coach and ensuring the team is clear on expectations; providing timely feedback when needed to coach performance up.
• Partner with training and management to ensure employees are onboarded properly to the company.
• Work with management to support all employees are trained for the roles they are in, with a focus on Guest Service and upselling.
• Work with management to ensure all compliance training is completed in a timely manner.
• Work with management to ensure schedules are completed, posted and understood by the team.
• Partner with HR and management on any incidents with Guests or employees following the incident reporting process.
• Ensure menu items adhere to product quality. Taste test products and share feedback as necessary.
• Responsible for ensuring the assignment and completion of all daily, weekly, monthly checklists.
• Other duties may be assigned.

SWEET BENEFITS

• Competitive compensation: this role is tips eligible. The average hourly rate is $40.17.
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays
• High Performance Culture

Requirements

WHAT YOU NEED TO HAVE

• Minimum High School Diploma/GED or Some College
• At least 2-4 years of food handling experience.
• Ability to work weekends and holidays.
• Strong understanding of café/restaurant operations, product quality standards, and fundamentals of guest experience.
• Experience with POS systems; Toast experience is a plus.
• Solid grasp of inventory planning, waste control, and basic P&L understanding.
• Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & coaching
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated and driven.
• Teams Win! Has to be a team player who fosters a collaborative and engaged teamwork environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Zinc Café & Bar.