z/OS Production Systems Lead – 24/7 Incident Response

Resource Informatics Group, Inc; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Resource Informatics Group, Inc. seeks a seasoned IT operations leader to supervise the Mainframe Production Services Team.

You will provide around-the-clock incident response, coordinate with developers on planning, testing, and troubleshooting, and conduct rigorous problem determination using logs and system data. You will implement approved changes within enterprise change management and support annual upgrades across environments, ensuring maximum availability and rapid recovery in all

Responsibilities

• Supervise the IT-I Platform Services Mainframe Production Services Team.
• Provide 7x24x365 incident response, addressing outages, errors, and performance issues.
• Work closely with developers on planning, testing, and troubleshooting across development, test, QA, and production.
• Conduct problem determination using logs, diagnostics, and system data to resolve issues effectively.
• Implement approved system changes in compliance with enterprise change management processes.
• Support and perform annual software upgrades for assigned systems across all environments.
• Ensure continuous availability and reliability, prioritizing rapid recovery and service continuity.

Job description

Resource Informatics Group, Inc. seeks a seasoned IT operations leader to supervise the Mainframe Production Services Team.

You will provide around-the-clock incident response, coordinate with developers on planning, testing, and troubleshooting, and conduct rigorous problem determination using logs and system data. You will implement approved changes within enterprise change management and support annual upgrades across environments, ensuring maximum availability and rapid recovery in all