Youth Sports Tech Support — Tier 1

Hudl, Inc.; Lincoln (NE); On-site; USD 36,000 - 44,000; Full time

Job summary

Hudl, Inc. in Lincoln, Nebraska is seeking a Support Representative, Tier One to work directly with our users across youth, club and high school segments.

You’ll handle inquiries by phone, email and online chat, guiding customers to solutions and ensuring a positive Hudl experience. Based at our Lincoln headquarters, you’ll join a collaborative team that values empathy, clear communication, and quick problem-solving to help coaches, athletes and fans get the most from Hudl’s video, data and

Qualifications

• Empathy to understand user needs and provide thoughtful solutions.
• Strong desire to help users and learn on the job.
• Clear verbal and written communication with varied tech complexity.
• Adaptable in a fast-paced, changing support environment.

Responsibilities

• Be the first point of contact for users via phone, email, and chat.
• Assist coaches, directors, analysts, athletes, and fans to use Hudl effectively.
• Listen and respond with creative, practical solutions.

Skills

Empathy

Eager

Communication skills

Flexible

Job description

Hudl, Inc. in Lincoln, Nebraska is seeking a Support Representative, Tier One to work directly with our users across youth, club and high school segments.

You’ll handle inquiries by phone, email and online chat, guiding customers to solutions and ensuring a positive Hudl experience. Based at our Lincoln headquarters, you’ll join a collaborative team that values empathy, clear communication, and quick problem-solving to help coaches, athletes and fans get the most from Hudl’s video, data and