Youth Sports Support Specialist (Tier 1)

SportsTechJobs; Lincoln (NE); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k) matching up to 4%

Medical plan

Vision plan

Dental plan

Fertility benefits

Paid sabbatical every 5 years

EAP

Flexible vacation

Job summary

Hudl in Lincoln, Nebraska, is hiring a Support Representative, Tier One, to assist coaches, directors, analysts, athletes and fans. You’ll handle inquiries via phone, email and online chat, guiding users on Hudl products and resolving issues with empathy and a human touch.

Join a collaborative team that values autonomy, work-life balance, and opportunities for growth. The role includes flexible vacation, a sabbatical program, medical benefits and a 401(k) plan with matching.

Qualifications

• Empathy and customer-focused mindset.
• Eager to help users achieve their goals.
• Strong communication skills for email and phone.
• Flexibility in a dynamic environment.
• Customer service experience preferred.
• Technical know-how and basic troubleshooting.
• Experience using a CRM system (Salesforce, Zendesk, etc.).

Responsibilities

• Answer user questions via phone, email, and chat.
• Guide coaches and athletes on Hudl products.
• Troubleshoot technical issues and escalate when needed.
• Collaborate with team to improve support experiences.

Skills

Empathy

Eager

Communication skills

Flexibility

Customer service

Technical know-how

CRM experience

Tools

Salesforce

Zendesk

Job description

Hudl in Lincoln, Nebraska, is hiring a Support Representative, Tier One, to assist coaches, directors, analysts, athletes and fans. You’ll handle inquiries via phone, email and online chat, guiding users on Hudl products and resolving issues with empathy and a human touch.

Join a collaborative team that values autonomy, work-life balance, and opportunities for growth. The role includes flexible vacation, a sabbatical program, medical benefits and a 401(k) plan with matching.