Tier 1 Support Specialist — Customer Care & Tech Troubleshooting

Hudl; Lincoln (NE); On-site; USD 36,000 - 44,000; Full time

Job summary

Hudl, based in Lincoln, Nebraska, is seeking a Support Representative to assist coaches, analysts, athletes, and fans by answering questions via phone, email, and online chats. You will join a collaborative team delivering game-changing support experiences.

Responsibilities include frontline service, helping users maximize Hudl products, and listening to provide creative, practical solutions. Flexible work-life, growth opportunities, and an emphasis on user success are part of Hudl's culture.

Qualifications

• Empathy to understand users' issues and find solutions.
• Excellent written and verbal communication for email and phone.
• Willingness to work directly with users to help them achieve goals.
• Flexible and able to remain composed in a dynamic environment.

Responsibilities

• Be the first point of contact for users via calls, emails, and chats.
• Help teams and athletes use Hudl effectively to win.
• Listen to users and respond with creative, effective solutions.

Skills

Empathy

Communication

Customer service

Flexibility

Problem-solving

Job description

Hudl, based in Lincoln, Nebraska, is seeking a Support Representative to assist coaches, analysts, athletes, and fans by answering questions via phone, email, and online chats. You will join a collaborative team delivering game-changing support experiences.

Responsibilities include frontline service, helping users maximize Hudl products, and listening to provide creative, practical solutions. Flexible work-life, growth opportunities, and an emphasis on user success are part of Hudl's culture.