Youth Shelter Case Manager — Trauma-Informed Advocate

180 Degrees, Inc.; Rochester (MN); Hybrid; USD 77,366,000 - 80,231,000; Full time

Benefits offered by this job

Sign-on bonus $600

PTO 18 days annually

Life insurance

STD

LTD

Employee Assistance Program

401K match 4%

12 paid holidays

Job summary

180 Degrees, Inc. seeks a Case Manager to provide intensive, relationship-based support to youth at the Rochester Youth Shelter. You will advocate, collaborate with partners, and help chart actionable plans toward stability.

This on-site, full-time role requires trauma-informed practice, strong documentation, and the ability to coordinate with families, guardians, and community providers to support youth through transitions.

Qualifications

• Bachelor’s degree in human services or related field and two years of case management experience.
• Experience in the nonprofit sector preferred; valid driver’s license and transportation.
• Ability to clear a Department of Human Services background screening; trauma-responsive, youth-centered practice; solid documentation skills.

Responsibilities

• Build trusting, relationship-based connections with youth navigating trauma and housing instability.
• Lead intensive case management focused on safety, stabilization, and transition planning.
• Practice trauma-responsive, youth-centered care with advocacy and collaboration, not control.
• Partner closely with shelter staff to create a consistent, unified experience for every youth.
• Serve as a liaison with parents, caregivers, guardians, caseworkers, probation officers, and other involved adults.
• Support family and caregiver engagement and reunification efforts when appropriate and aligned with the youth’s plan.
• Provide regular, appropriate progress updates to families, caregivers, and workers based on youth needs, relationships, and circumstances.
• Coordinate with community partners to support youth toward their next steps.
• Support planned and unplanned discharges, ensuring appropriate transition planning and continuity of care.
• Maintain professional boundaries, confidentiality, and ethical practice.
• Keep clear, accurate documentation to support youth planning and progress.
• Lead by example, day and night by modeling trauma-responsive practice and professionalism, participate in on-call rotation, and provide expert consultation to shelter staff through complex, high-needs moments alongside your Program Manager.

Skills

Communication skills

Documentation skills

Care coordination

Advocacy

Collaborative problem-solving

Trauma-informed care

Education

Bachelor’s degree in human services or related field

Tools

Database systems

Job description

180 Degrees, Inc. seeks a Case Manager to provide intensive, relationship-based support to youth at the Rochester Youth Shelter. You will advocate, collaborate with partners, and help chart actionable plans toward stability.

This on-site, full-time role requires trauma-informed practice, strong documentation, and the ability to coordinate with families, guardians, and community providers to support youth through transitions.