Youth Shelter Case Manager — Trauma-Informed Support

180 Degrees Inc; Rochester (MN); On-site; USD 37,000 - 39,000; Full time

Benefits offered by this job

Sign-on Bonus $600

PTO 18 days

Life Insurance

STD

LTD

Employee Assistance Program

401K match 4%

12 paid holidays

Job summary

180 Degrees Inc in Rochester, MN is seeking a Case Manager for our youth shelter. This full-time, on-site role supports adolescents aged 12–19 by building trust, coordinating services, and developing plans for safety, stabilization, and transition.

You will collaborate with shelter staff and community partners, ensure documentation, participate in on-call rotation, and help families engage. A bachelor's degree in human services or related field and two years' case management experience are

Qualifications

• Bachelor’s degree in human services, psychology, social services, social work, or a related field.
• Experience in the nonprofit sector preferred.
• Valid driver’s license and insurance; dependable transportation for traveling to community partners and events; ability to drive Company vehicle without restrictions.
• Ability to clear a Department of Human Services background screening.
• Strong foundation in trauma-responsive and youth-centered practice.
• Ability to build rapport with youth and families while maintaining professional boundaries.
• Skilled in care coordination, advocacy, and collaborative problem-solving.
• Understanding of confidentiality, data practices, and ethical responsibilities.
• Strong written and verbal communication skills and documentation skills.
• Excellent organization, time management, and attention to detail.
• Ability to operate effectively in fast-paced, complex environments.
• Proficiency with computer systems and databases.

Responsibilities

• Build trusting, relationship-based connections with youth navigating trauma and housing instability.
• Lead intensive case management focused on safety, stabilization, and transition planning.
• Practice trauma-responsive, youth-centered care with advocacy and collaboration, not control.
• Partner closely with shelter staff to create a consistent, unified experience for every youth.
• Serve as a liaison with parents, caregivers, guardians, caseworkers, probation officers, and other involved adults.
• Support family and caregiver engagement and reunification efforts when appropriate and aligned with the youth's plan.
• Provide regular, appropriate progress updates to families, caregivers, and workers based on youth needs, relationships, and circumstances.
• Coordinate with community partners to support youth toward their next steps.
• Support planned and unplanned discharges, ensuring appropriate transition planning and continuity of care.
• Maintain professional boundaries, confidentiality, and ethical practice.
• Keep clear, accurate documentation to support youth planning and progress.
• Lead by example, day and night by modeling trauma-responsive practice and professionalism, participate in on-call rotation, and provide expert consultation to shelter staff through complex, high-needs moments alongside your Program Manager.

Skills

Communication skills

Documentation

Organization

Time management

Attention to detail

Computer skills

Education

Bachelor’s degree in human services, psychology, social services, social work, or related field

Job description

180 Degrees Inc in Rochester, MN is seeking a Case Manager for our youth shelter. This full-time, on-site role supports adolescents aged 12–19 by building trust, coordinating services, and developing plans for safety, stabilization, and transition.

You will collaborate with shelter staff and community partners, ensure documentation, participate in on-call rotation, and help families engage. A bachelor's degree in human services or related field and two years' case management experience are