Youth Services Front Desk Coordinator

New North Citizens Council Inc; Springfield (MA); On-site; USD 32,000 - 43,000; Full time

Job summary

New North Citizens’ Council (NNCC) is seeking a Youth Services Front Desk Receptionist in Springfield, MA. You will greet youth, families, staff, visitors, and partners, answer calls, schedule, and provide basic administrative support in a welcoming, safe environment.

The role emphasizes confidentiality, professionalism, and culturally respectful service. This full-time, non-exempt position is paid at $18/hour, with standard benefits and opportunities to contribute to community programs.

Qualifications

• High school diploma or equivalent required.
• Experience in reception, administrative, clerical, or customer service roles.
• Strong interpersonal and communication skills with diverse audiences.
• Proficiency with computers, email, and Microsoft Office suite.
• Ability to organize work, maintain confidentiality, and handle multiple priorities.

Responsibilities

• Greet and assist youth, families, visitors, staff, and partners in a professional, respectful manner.
• Answer and route calls; provide program information and direct to appropriate staff.
• Maintain visitor logs, sign-in/out procedures, and building access protocols.
• Schedule appointments and assist with staff calendars; process mail and documents.
• Support room setup, event logistics, and daily front desk operations.
• Uphold confidentiality and adhere to NNCC policies in all interactions.

Skills

Customer service

Communication

Organization

Confidentiality

Cultural responsiveness

Education

High school diploma or equivalent

Tools

Microsoft Office

Email & internet apps

Job description

New North Citizens’ Council (NNCC) is seeking a Youth Services Front Desk Receptionist in Springfield, MA. You will greet youth, families, staff, visitors, and partners, answer calls, schedule, and provide basic administrative support in a welcoming, safe environment.

The role emphasizes confidentiality, professionalism, and culturally respectful service. This full-time, non-exempt position is paid at $18/hour, with standard benefits and opportunities to contribute to community programs.