HEAL Family Engagement Coordinator (Temporary)

ADP, Inc.; Springfield (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

New North Citizens’ Council, Inc. is a community-based nonprofit serving Springfield, MA, delivering youth services, education, workforce development, housing support, and family engagement.

The HEAL Family Engagement Coordinator provides outreach, assessment, case management, and intervention to youths ages 16–24, coordinating with schools, families, and community partners to connect participants with resources and opportunities that support safety and long‑term success.

Qualifications

• High school diploma or GED required.
• Minimum of one year experience with adolescents or youth programs.
• Experience in youth development, violence prevention, or outreach.
• Ability to engage diverse youth and families.
• Strong communication and organizational skills.
• Must have valid driver's license and reliable transportation.

Responsibilities

• Provide outreach, assessment, case management, and intervention services to youth ages 16–24.
• Screen and engage youth seeking program services and build trust.
• Maintain communication with youth and families to support engagement.
• Connect youth with community resources including counseling and vocational training.
• Assist youth in navigating services and reducing barriers.
• Travel to schools and community sites to maintain partnerships.
• Maintain participant records, daily logs, and program reports.

Skills

Youth outreach communication

Collaboration with partners

Documentation and reporting

Education

High school diploma or GED

Associates degree preferred

Tools

MS Office

Email tools

Job description

Job Title: HEAL Family Engagement Coordinator

Department: Youth Support Services
Reports To: Director of Youth Support Services

FLSA Status: Non-Exempt (Hourly)
Location: Springfield, MA
Employment Type: Full-Time

Salary Range : $25/hour

About New North Citizens’ Council (NNCC)

New North Citizens' Council, Inc. is a community-based nonprofit organization dedicated to empowering individuals and families through education, workforce development, housing support, youth services, and community engagement. For decades, NNCC has been committed to creating pathways to opportunity and strengthening communities through impactful programs and services.

Position Summary

The Family Engagement Coordinator provides outreach, assessment, case management, and intervention services to youth ages 16–24. Working with youth, families, schools, and community partners, the Coordinator connects participants to resources and opportunities that promote safety, positive development, and long-term success..

Essential Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.)

Youth Outreach & Engagement

• Provide community-based prevention education, outreach, intervention, and case management services to youth ages 16–24.
• Welcome, screen, and engage youth seeking program services.
• Build positive relationships with youth and support ongoing participation in services.
• Conduct assessments to identify participant needs, strengths, barriers, and appropriate services.
• Provide ongoing case management and support participants in establishing and working toward individual goals.
• Maintain appropriate communication with youth and families to support participant engagement and progress.

Resource Navigation & Participant Support

• Connect youth with community resources, including substance use services, counseling, tutoring, mentoring, vocational training, employment resources, and other needed supports.
• Provide referrals and linkages based on identified participant needs.
• Assist youth in navigating community-based services and reducing barriers to accessing resources.
• Support positive behavioral, educational, employment, and personal development outcomes.

Community Partnerships & Violence Prevention

• Support community-based strategies designed to prevent and reduce youth violence.
• Foster relationships among youth, families, schools, healthcare organizations, social service agencies, workforce providers, businesses, and public agencies.
• Participate in collaborative meetings, committees, and community initiatives that support youth and young adults.
• Travel to schools, community organizations, businesses, and other program sites to provide services and maintain partnerships.

Documentation & Program Support

• Maintain accurate and timely participant records, daily service logs, case notes, referrals, and program reports.
• Collect and maintain information required to monitor program participation and outcomes.
• Assist with data collection and review to support program evaluation and adjustments in accordance with funding requirements.
• Maintain confidentiality and comply with NNCC policies and applicable program requirements.
• Participate in required trainings and professional development, including Trauma-Informed Care, Youth Development, Motivational Interviewing, and related topics.
• Maintain flexibility in scheduling based on participant and program needs.
• Perform other related duties and projects as assigned.

Required Qualifications

• High school diploma, GED/HiSET, or equivalent.
• Minimum of one year of experience working with adolescents, young adults, or community-based programs.
• Experience or training in youth development, violence prevention, community outreach, human services, case management, or a related area.
• Ability to engage youth and work effectively with individuals from diverse backgrounds.
• Strong communication, interpersonal, organizational, and documentation skills.
• Ability to collaborate effectively with schools, community organizations, healthcare providers, social service agencies, and other partners.
• Basic proficiency with computers and applications such as Microsoft Office, email, and internet-based systems.
• Valid driver's license and reliable, insured transportation.

Preferred Qualifications

• Associate degree or college coursework in Human Services, Social Work, Psychology, Community Health, Criminal Justice, Youth Development, or a related field.
• Experience providing case management, community outreach, group facilitation, or prevention services.
• Coursework or training in community health, violence prevention, youth development, substance use prevention, or case management.
• Certified Alcohol/Drug Counselor credential or related training.
• Experience collaborating with healthcare, social service, workforce, or public safety partners.
• Bilingual and bicultural (English/Spanish).

Core Competencies

• Youth Engagement
• Case Management & Resource Navigation
• Communication & Relationship Building
• Community Collaboration
• Accountability & Professionalism

Work Environment & Physical Requirements

• Work is performed in office, community, school, and other program settings.
• Regular travel to multiple locations is required to provide services, participate in meetings, and engage community partners.
• Frequent driving may be required for program business.
• Schedule flexibility is required and may include occasional evening or weekend activities.
• Duties may require standing, walking, bending, and moving throughout community and program settings.
• Ability to lift and carry program materials and supplies weighing up to 25 pounds.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Equal Employment Opportunity Statement

New North Citizens’ Council is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under federal, state, or local law.

ADA & Reasonable Accommodation Statement

NNCC is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA).

At-Will Employment Disclaimer

Employment with NNCC is at-will and may be terminated by either the employee or the organization at any time, with or without cause or notice, in accordance with applicable law.