Youth Services Assistant 19 Hour

La-Porte-County-Public-Library-1; La Porte (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

La Porte County Public Library is hiring a Youth Services Assistant to provide friendly customer service to children and families, connecting them with services and materials. This hourly clerical role reports to the Youth Librarian and may float between areas to support programs and daily operations.

The position requires a high school diploma, 1 year of customer service experience, and familiarity with computers, MS Office, and library software.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service experience.
• Cash handling experience with a cash drawer, register, or card machine.
• Proficiency with computers, the internet, MS Office, email, and library software.

Responsibilities

• Provide friendly customer service and assist with finding library materials.
• Assist with use of public computers, devices, and office equipment.
• Maintain accurate customer accounts and process updates.
• Help locate information using the library website and digital resources.
• Shelve materials, manage returns, and maintain orderly spaces.
• Assist with library events, setup, cleanup, and crowd control.
• Operate POS and handle cash/credit transactions.
• Promote library programs and services to patrons.

Skills

Customer service

Cash handling

Computers

Microsoft Office

Reader advisory

Teamwork

Education

High school diploma or equivalent

Tools

Cash register

Library software

Office equipment

Job description

Description

JOB TITLE: Youth Services Assistant

CLASS/GRADE: Clerical I

POSITION TYPE: Hourly

REPORTS TO: Youth Librarian

RESPONSIBILITY

Provide accurate and knowledgeable customer service by connecting children and families with library services and materials.

ESSENTIAL FUNCTIONS

• Provide hands-on customer service, answers customer questions, helps customers find library materials, assist customers with use of public computers, personal devices, and office equipment.
• Develop familiarity with all collections and provide reader advisory services with audience appropriate content.
• Create and maintain accurate customer accounts, sets up new customer accounts, makes changes to customer information, and reconciles customer accounts.
• Use the library's website to locate information, resources, and services, and assist customers in navigating digital content, account features, and online tools.
• Handle materials, empty book returns; process requested items; inspect, shelve and shift materials; maintain orderly shelves; maintain orderly library spaces.
• Assists with library events including setup, cleanup, and crowd control, directional assistance, and tracking attendance numbers.
• Operate a point-of-sale system and cash handling, counts, collects, and records cash and credit transactions; completes paperwork as required.
• Performs light cleaning and janitorial tasks. Monitors and reports more complex issues with cleaning, mechanical systems, and building issues.
• Promote library classes, events, and services to customers.
• May be assigned to a specific area or may be a floater.
• Apply Library policies consistently with all customers, staff, and vendors.

Requirements

• High school diploma or equivalent required.
• 1-year customer service experience.
• Cash handling experience using a cash drawer, register, and credit card machine.
• Experience and proficiency with computers, the internet, Microsoft Office, email, library specific software and standard office equipment including phones. Ability to learn new technologies.

TRAINING AND EXPERIENCE

• Public service orientation and commitment to excellent and genuine customer service.
• Dependability, punctuality, trustworthiness, good work habits, meets work schedule and good attendance.
• Demonstrates professionalism, courtesy, and respect when interacting with customers and coworkers.