Youth Safety & Front Desk Champion

LIGHTHOUSE YOUTH SERVICES INC; Cincinnati (OH); On-site; USD 21,000 - 26,000; Part time

Job summary

LIGHTHOUSE YOUTH SERVICES INC is seeking a part-time Safety Specialist for the Sheakley Center for Youth in Cincinnati, OH. This 3rd shift role (Fri & Sat, 12am-8am) focuses on a safe, welcoming front door, access control, and compassionate youth support.

You will greet visitors, manage logs, respond to incidents, and maintain safety procedures while coordinating with staff. CPR/First Aid is preferred; previous youth experience a plus.

Qualifications

• High school diploma or GED is required.
• At least 1 year of experience working with youth is preferred.
• Current CPR/First Aid certification is preferred.

Responsibilities

• Be the first friendly face people see, greet visitors, provide temporary badges, and maintain visitor logs.
• Keep the phones moving by answering, screening, and transferring calls professionally.
• Handle information with care, processing requests for information and documents, including sensitive data.
• Be a problem-solver, respond to questions quickly, calmly, and escalate when needed.
• Know what’s happening by staying aware of youth activities and safe environment.
• Build relationships with youth using patience, empathy, and a trauma-informed approach.
• Keep safety first by following screening procedures for youth and visitors.
• Maintain inventory and functionality of keys, badges, and radios, reporting discrepancies.
• Respond when it matters by addressing security incidents and preparing reports.
• Pitch in as part of the team and support Adult Care Specialist duties when necessary.

Skills

Customer service

Trauma-informed

Integrity

Communication

Flexibility

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

LIGHTHOUSE YOUTH SERVICES INC is seeking a part-time Safety Specialist for the Sheakley Center for Youth in Cincinnati, OH. This 3rd shift role (Fri & Sat, 12am-8am) focuses on a safe, welcoming front door, access control, and compassionate youth support.

You will greet visitors, manage logs, respond to incidents, and maintain safety procedures while coordinating with staff. CPR/First Aid is preferred; previous youth experience a plus.