Youth Programs & Outreach Associate

Mid--continent-Public-Librar; Gladstone (MO); On-site; USD 17,000 - 22,000; Part time

Job summary

Mid-Continent Public Library in Gladstone, MO seeks a Youth Services Associate to deliver friendly customer service at the information desk and provide library services to youth from school age through teens. You will create displays, present youth programs at the library and with community partners, and assist with materials processing, shelving, and outreach to schools.

This part-time role offers roughly 16 hours per week with weekday and weekend shifts, including mornings, afternoons and some

Qualifications

• High School Diploma/HiSet/GED Completion Required.
• Customer Service experience Preferred.
• 2 years relevant experience in working with youth Preferred.

Responsibilities

• Provides Customer Service in person and over the phone.
• Acts as a guide for customers in use of the library and its resources.
• Demonstrates use of technology and digital services to customers.
• Recommends materials to customers based on interests, needs and availability.
• Assists customers with library card accounts, including the receiving and recording of payment.
• Delivers materials outdoors to customers who request curbside delivery.
• Contributes to the maintenance of the library collection.
• Presents, evaluates programs for youth that bring fun and learning together.
• Demonstrates a knowledge of age-appropriate literature.
• Presents library resources to school classrooms.
• Understands basic child and adolescent development theories and their implications for library service.
• Conducts outreach to and develops partnerships with community-based organizations around the needs of youth.
• Coordinates and implements Library initiatives, including reading programs.

Skills

Customer service

Teamwork

Communication

Problem solving

Adaptability

Digital literacy

Education

High School Diploma/HiSet/GED Completion

Job description

Mid-Continent Public Library in Gladstone, MO seeks a Youth Services Associate to deliver friendly customer service at the information desk and provide library services to youth from school age through teens. You will create displays, present youth programs at the library and with community partners, and assist with materials processing, shelving, and outreach to schools.

This part-time role offers roughly 16 hours per week with weekday and weekend shifts, including mornings, afternoons and some