Full-Time Youth Services Associate - Antioch

Mid--continent-Public-Librar; Gladstone (MO); On-site; USD 19,000 - 25,000; Full time

Job summary

Mid-Continent Public Library in Gladstone, MO seeks a Youth Services Associate to deliver excellent customer service at the information desk while engaging youth from school age through teen with programs and outreach.

You will create displays, present programs in the library and at partner schools, coordinate youth activities, and help with materials, technology demonstrations, and curbside services.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• 2 years relevant experience working with youth preferred.

Responsibilities

• Provide customer service in person and over the phone at the information desk.
• Assist customers with library card accounts and payments.
• Deliver materials via curbside service as requested.
• Develop and present youth programs and coordinate with schools and community partners.
• Create displays and maintain library collections.

Skills

Verbal communication

Written communication

Teamwork

Critical thinking

Customer service

Respectful workplace

Intellectual freedom

Instruction-following

Reliability

Calm under pressure

Adaptability

Education

High School Diploma/HiSet/GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Gladstone, MO, US

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration. Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Schedule: Full-Time Position, Monday-Wednesday from 8:00am to 5:00pm, Thursday from 12:00pm to 9:00pm, Friday from 8:00am to 6:00pm. This position will work a Saturday and Sunday on a 5-week rotation.

Position Overview

The Youth Services Associate is responsible for providing excellent customer service and spends a portion of every day working directly with customers at an information desk. They are also responsible for providing library service to youth (school age through teen) including creating displays and presenting youth programs both in the library and at community partners including schools.

Essential Functions

• Provides Customer Service in person and over the phone
• Acts as a guide for customers in use of the library and its resources
• Demonstrates use of technology and digital services to customers
• Recommends materials to customers based on interests, needs and availability
• Assists customers with library card accounts, including the receiving and recording of payment
• Delivers materials outdoors to customers who request curbside delivery
  
• Contributes to the maintenance of the library collection
  • Processes library materials for customer access
  • Shelves library materials correctly and efficiently
  • Straightens and shifts library materials to ensure adequate space and a neat appearance
• Provides library service to youth
  • Presents, evaluates programs for youth that bring fun and learning together
  • Demonstrates a knowledge of age-appropriate literature
  • Presents library resources to school classrooms
  • Understands basic child and adolescent development theories and their implications for library service
  • Conducts outreach to and develops partnerships with community-based organizations around the needs of youth
  • Coordinates and implements Library initiatives, including reading programs

Non-Essential Functions

• This position could be designed as shift lead

Education and Experience

• High School Diploma/HiSet/GED Completion Required
• Customer Service experience Preferred
• 2 years relevant experience in working with youth Preferred

Knowledge, Skills, and Abilities

All successful team members at MCPL should demonstrate:

• Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
• Ability to work effectively in a team environment.
• Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
• Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
• Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
• Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
• Strong ability to follow instructions and work as part of a team.
• Reliable, punctual, and flexible with scheduling.
• Good communication skills and the ability to stay calm under pressure.
• Ability to work in a fast-paced environment and adapt to changing needs.

Age Requirement

• Must be at least 18 years of age

MVR Requirement

• None
• (Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public

Essential physical abilities to be accomplished with or without reasonable accommodation are

Daily (greater than 50% of the time)

• Standing (up to 1 hour at a time)
• Kneeling
• Reaching above shoulder
• Receiving Communication and Instructions (vision, reading, hearing)
• Conveying Communication and Instructions (Speaking, writing)
• Using computer data entry tools - keyboard, mouse, touchscreen, scanner
• Receiving Communication and Instructions (vision, reading, hearing)
• Conveying Communication and Instructions (Speaking, writing)
• Using computer data entry tools - keyboard, mouse, touchscreen, scanner

Frequently (up to 50% of the time)

• Standing (more than 1 hour at a time)
• Standing (up to 1 hour at a time)
• Standing (more than 1 hour at a time)
• Kneeling
• Reaching above shoulder

Occasionally (approximately 1-2 times per month)

• Climbing stepstools
• Climbing ladders

Rarely (1-5 times per year)

• Climbing stepstools
• Climbing ladders

"This is a Bargaining Unit Position with CWA 6360"

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.

Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.