Youth Program Advocate & Operations Lead

Turning Point Home Health Inc; Memphis (TN); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Starting salary $40,000 annual

Time off

Paid holidays

Job summary

Turning Point Home Health Inc in Memphis, Tennessee, is seeking a Youth Program Coordinator to support youth in the DCS program, develop life skills, and help with transition to the community. The role requires strong organization, proactive communication, and strict adherence to compliance and documentation standards.

You will manage intake, coordinate referrals, supervise scheduling and visits, ensure safety and confidentiality, and act as a positive role model.

Qualifications

• Must have a High School Diploma or GED.
• Minimum two years of experience in a similar role.
• Strong communication, attention to detail and organizational skills.
• Ability to work in a fast-paced environment and handle confidential information.

Responsibilities

• Support day-to-day program operations, administration or other duties given by the Program Director.
• Coordinate intake and referral processes.
• Agency and community liaison, working closely with others to meet goals and provide service delivery in a consistent manner.
• Conducts weekly home visits, ensuring homes are clean, well-stocked with supplies and are up to compliant standards.
• Monitor availability and status of staff, verifying accuracy and participates in scheduling duties.
• Maintain a compliant system to ensure all documents/files are complete, up to company standard and updated.
• Responsible for office duties to include phone coverage, responding to emails in a timely manner and back-up appointed billing.
• Support youth in achieving outcomes from the Plan(s) of Care.
• Perform Advocate duties by demonstrating the ability to be a positive role model and commit to encouraging youth on decision making, having a choice on their best interest, health, and religion.
• Enroll youth into school, based on geographical location.
• Ensure safe transport of youth by following policies, accompany youth as needed, clean company vehicle and track maintenance.
• Protect the confidentiality of youth and safeguard their resources such as personal funds, food, medical supplies, etc.
• At times, engage in verbal and physical crisis intervention, train appropriate staff without experience.
• Provide thoughtful insight to youth 30-day scheduled menus, ensure there are adequate food supplies and nutritional needs are met.
• Facilitate new hire orientation, bi-annual staff meetings and Relias system liaison to ensure training is complete.
• Attend staff meetings, conferences, seminars, and trainings relevant to the position.
• Serve as a liaison of the company by providing an open dialog and receiving feedback, internally and externally.
• Participate in CFTM/IEP, team morale and foster a diverse workplace meetings as needed.
• Appointed as Incident Management Coordinator, completing required documents and ensuring accuracy.
• Resolve issues and complaints within 48 hours, encouraging client satisfaction.
• Demonstrates TPHH’s philosophy and values in interactions with youth and the community by using respectful language.

Skills

Communication skills

Attention to detail

Organization

Team collaboration

Proactive planning

Education

High School Diploma or GED

Job description

Turning Point Home Health Inc in Memphis, Tennessee, is seeking a Youth Program Coordinator to support youth in the DCS program, develop life skills, and help with transition to the community. The role requires strong organization, proactive communication, and strict adherence to compliance and documentation standards.

You will manage intake, coordinate referrals, supervise scheduling and visits, ensure safety and confidentiality, and act as a positive role model.