Member Experience Coordinator

Hawthorns/Sagamore; Fishers (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Hawthorns Country Club & The Sagamore Club seeks a Youth & Family Program Manager to plan, coordinate and execute engaging programs for youth and families. You will deliver safe, high-quality programming tailored to various ages, and ensure events align with member needs and club standards.

You will supervise youth activity and camp counselors, train staff, and collaborate with departments to integrate family programming into the club experience, while maintaining safety and budgetary discipline.

Job description

About the job at Hawthorns Country Club & The Sagamore Club!

Position Overview:

As Youth & Family Program Manager, you will oversee the planning, coordination, and execution of engaging programs and events for youth and families at the Club. This role focuses on delivering high-quality, enjoyable, and safe programming tailored to different age groups while fostering a welcoming and inclusive environment. You will manage day-to-day operations, supervise programming staff, and collaborate closely with other departments to ensure that events meet the Club's standards and enhance the member experience.

Key Responsibilities: Program Planning & Coordination:

• Assist in developing and administering a diverse range of youth and family-focused programs, including recreational activities, seasonal camps, and family-friendly events.
• Ensure that all programs are aligned with member interests and Club standards.

Staff Supervision & Development:

• Supervise a team of youth activity counselors and camp counselors.
• Provide training, guidance, and support to ensure staff are well-prepared to lead programs, promote safety, and deliver high-quality experiences.

Event Execution & Support:

• Assist in the day-to-day management of events, from setup to execution, ensuring all logistics are in place (staffing, materials, equipment).
• Act as the on-site point of contact during events to ensure smooth operations.

Member & Family Engagement:

• Build strong relationships with families and members by promoting activities, gathering feedback, and responding to inquiries.
• Create a welcoming atmosphere that encourages participation and fosters community.

Safety Oversight:

• Ensure that all activities are conducted safely and securely, complying with Club safety protocols and industry best practices.
• Maintain equipment and facilities to ensure they are safe and suitable for programming.

Budget Assistance & Resource Management:

• Assist in managing program budgets by tracking expenses, making cost-effective decisions, and ensuring programs stay within allocated resources.
• Help with the preparation of purchase orders and inventory management for program supplies.

Administrative Support:

• Maintain accurate records of program registrations, attendance, and feedback.
• Assist in compiling reports and analyzing the effectiveness of programming.
• Help with marketing and promotion of upcoming events.

Cross-Department Collaboration:

• Work with other departments (e.g., food and beverage, facilities, marketing) to ensure all aspects of family programming are integrated into the overall Club experience.