Member Experience Coordinator

The Hawthorns Golf & Country Club; Fishers (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

The Hawthorns Golf & Country Club is seeking a Youth & Family Program Manager to lead engaging programs for youth and families. You will plan, coordinate, and execute activities, manage day-to-day operations, and supervise program staff to deliver safe, high-quality experiences.

Collaborate with departments, promote family participation, monitor safety, track registrations, and help with budgeting and promotion of events to enhance the member experience.

Qualifications

• Experience planning and coordinating youth and family programs.
• Ability to supervise counselors and staff and ensure safety.
• Track registrations, attendance, and program feedback.
• Collaborate with multiple club departments to integrate events.

Responsibilities

• Assist in developing diverse youth and family programs, including recreational activities, camps, and events.
• Supervise youth activity counselors and camp counselors; provide training and guidance.
• Support day-to-day event management from setup to execution; act as on-site contact.
• Engage families and members; promote activities and respond to inquiries.
• Ensure activities meet safety protocols and maintain equipment.
• Assist in budgeting, purchase orders, and inventory for program supplies.
• Maintain records of registrations, attendance, and feedback; assist in reports.
• Collaborate with food & beverage, facilities, and marketing to integrate programming.

Skills

Program planning

Staff supervision

Event coordination

Family engagement

Safety oversight

Budget management

Administrative tasks

Cross-department collaboration

Job description

About the job at Hawthorns Country Club & The Sagamore Club!

Position Overview

As Youth & Family Program Manager, you will oversee the planning, coordination, and execution of engaging programs and events for youth and families at the Club. This role focuses on delivering high-quality, enjoyable, and safe programming tailored to different age groups while fostering a welcoming and inclusive environment. You will manage day-to-day operations, supervise programming staff, and collaborate closely with other departments to ensure that events meet the Club's standards and enhance the member experience.

Key Responsibilities

Program Planning & Coordination

• Assist in developing and administering a diverse range of youth and family-focused programs, including recreational activities, seasonal camps, and family-friendly events.
• Ensure that all programs are aligned with member interests and Club standards.

Staff Supervision & Development

• Supervise a team of youth activity counselors and camp counselors.
• Provide training, guidance, and support to ensure staff are well-prepared to lead programs, promote safety, and deliver high-quality experiences.

Event Execution & Support

• Assist in the day-to-day management of events, from setup to execution, ensuring all logistics are in place (staffing, materials, equipment).
• Act as the on-site point of contact during events to ensure smooth operations.

Member & Family Engagement

• Build strong relationships with families and members by promoting activities, gathering feedback, and responding to inquiries.
• Create a welcoming atmosphere that encourages participation and fosters community.

Safety Oversight

• Ensure that all activities are conducted safely and securely, complying with Club safety protocols and industry best practices.
• Maintain equipment and facilities to ensure they are safe and suitable for programming.

Budget Assistance & Resource Management

• Assist in managing program budgets by tracking expenses, making cost-effective decisions, and ensuring programs stay within allocated resources.
• Help with the preparation of purchase orders and inventory management for program supplies.

Administrative Support

• Maintain accurate records of program registrations, attendance, and feedback.
• Assist in compiling reports and analyzing the effectiveness of programming.
• Help with marketing and promotion of upcoming events.

Cross-Department Collaboration

• Work with other departments (e.g., food and beverage, facilities, marketing) to ensure all aspects of family programming are integrated into the overall Club experience.