Youth & Family Engagement Coordinator

ADP, Inc.; Springfield (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

New North Citizens’ Council, Inc. is a community-based nonprofit serving Springfield, MA, delivering youth services, education, workforce development, housing support, and family engagement.

The HEAL Family Engagement Coordinator provides outreach, assessment, case management, and intervention to youths ages 16–24, coordinating with schools, families, and community partners to connect participants with resources and opportunities that support safety and long‑term success.

Qualifications

• High school diploma or GED required.
• Minimum of one year experience with adolescents or youth programs.
• Experience in youth development, violence prevention, or outreach.
• Ability to engage diverse youth and families.
• Strong communication and organizational skills.
• Must have valid driver's license and reliable transportation.

Responsibilities

• Provide outreach, assessment, case management, and intervention services to youth ages 16–24.
• Screen and engage youth seeking program services and build trust.
• Maintain communication with youth and families to support engagement.
• Connect youth with community resources including counseling and vocational training.
• Assist youth in navigating services and reducing barriers.
• Travel to schools and community sites to maintain partnerships.
• Maintain participant records, daily logs, and program reports.

Skills

Youth outreach communication

Collaboration with partners

Documentation and reporting

Education

High school diploma or GED

Associates degree preferred

Tools

MS Office

Email tools

Job description

New North Citizens’ Council, Inc. is a community-based nonprofit serving Springfield, MA, delivering youth services, education, workforce development, housing support, and family engagement.

The HEAL Family Engagement Coordinator provides outreach, assessment, case management, and intervention to youths ages 16–24, coordinating with schools, families, and community partners to connect participants with resources and opportunities that support safety and long‑term success.