Youth Career Navigator — Workforce Solutions Pro

Equus; Tyler (TX); On-site; USD 26,000 - 29,000; Full time

Job summary

Equus is seeking a Career Navigator in Tyler, TX to connect job seekers with open positions and provide program services under WIOA and related programs.

You will interview clients, develop individual employment plans, refer to trainings, and liaise with employers and service providers to support employment goals.

A Bachelor's degree is required; at least two years in staffing or workforce development; valid driver's license; excellent communication and data-entry skills are essential for success.

Qualifications

• Education: Bachelor's Degree in Social Services, Human Resources, Communications, Business or equivalent experience is required
• Experience: Minimum of two years' experience in staffing, recruiting, or workforce development with at least one years' experience working with computer systems for data entry and data review required
• Previous workforce experience and/or case management experience is preferred
• Must possess demonstrated proficiency with verbal and written communication skills as well as demonstrated customer service skills and computer skills
• Skills/Abilities: Knowledge of employment and recruiting practices; ability to effectively assess customer employability skills and gaps; ability to understand and apply program policy; knowledge of business practices and industry sectors; ability to work effectively in a fast paced environment; strong familiarity with regulatory entities and their laws, policies, and guidance; ability to effectively read and interpret written procedures; ability to prepare routine reports; ability to enter data into computerized system; ability to maintain files in compliance with programmatic guidelines; skills in dealing with customers using Extreme Customer Service
• Additional Requirements: Must have valid driver's license and adequate vehicle insurance coverage

Responsibilities

• Makes appropriate connection for job seekers to open positions resulting in employments.
• Help businesses recruit the best applicants for their jobs.
• Interviews customers to assess service needs.
• Aids customers in developing, evaluating and effectively initiating and implementing plans to enhance employment skills.
• Identify job seeker barriers and refer to appropriate resources.
• Provide career advisement through development of individual employment plans, referrals to jobs, placement in training/educations programs and job placement or advancement.
• Implements prescribed program-related procedures and accurate case management.
• Provides ongoing case management and serves as a liaison between customers and service providers.
• Documents all customer interactions through well-written case notes.
• Acquires and maintains knowledge of market research tools and industry/sector trends to guide job seekers to appropriate placement or education.
• Ensures that case files meet or exceed programmatic requirements.
• Provides valued and timely service to both job seekers and employers
• Utilizes Extreme Customer Service behaviors in all interactions with internal and external customers.

Skills

Interviewing

Career advisement

Data entry

Customer service

Communication

Regulatory knowledge

Education

Bachelor's Degree in Social Services or related field

Tools

Data entry systems

CRM software

Job description

Equus is seeking a Career Navigator in Tyler, TX to connect job seekers with open positions and provide program services under WIOA and related programs.

You will interview clients, develop individual employment plans, refer to trainings, and liaise with employers and service providers to support employment goals.

A Bachelor's degree is required; at least two years in staffing or workforce development; valid driver's license; excellent communication and data-entry skills are essential for success.