Youth Care Navigator & School-Based Case Manager

Socket.dev; Warwick (RI); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Bilingual (Spanish/Portuguese)

Job summary

C3 Wellbeing in Rhode Island seeks a Referral Navigator / Case Manager to connect students and families enrolled in the SAP with behavioral health, substance use, and social services, primarily through RI CCBHCs and community providers.

You will track referrals from initiation to first appointment, address barriers to access such as transportation and insurance, and maintain confidential documentation in the case management system. Warwick-based, with strong collaboration across schools.

Qualifications

• Experience processing school-based referrals and coordinating care.
• Knowledge of RI Behavioral Health network and Medicaid requirements.
• Ability to follow up with families and providers to ensure engagement.

Responsibilities

• Receive and process referrals identified through SAP screenings and staff/parent concerns.
• Coordinate warm handoffs and formal referrals to RI CCBHCs and other providers.
• Maintain up-to-date knowledge of RI Behavioral Health services, insurance/Medicaid requirements, and waitlists.
• Track referrals from initiation through intake and first appointment, with follow-ups to confirm engagement.
• Identify and help resolve barriers to accessing care (transportation, insurance, language, scheduling).
• Provide brief case management support and coordinate with SAP counselors and treatment providers.
• Maintain confidential documentation of referrals, outreach, and outcomes in the case management system.
• Participate in supervision and case consultations for complex/high-risk cases.
• Support crisis referral protocols with SAP clinicians and school crisis teams.
• Assist in maintaining a resource directory of youth-focused behavioral health providers.

Skills

Case management

Referral coordination

Communication

Attention to detail

Job description

C3 Wellbeing in Rhode Island seeks a Referral Navigator / Case Manager to connect students and families enrolled in the SAP with behavioral health, substance use, and social services, primarily through RI CCBHCs and community providers.

You will track referrals from initiation to first appointment, address barriers to access such as transportation and insurance, and maintain confidential documentation in the case management system. Warwick-based, with strong collaboration across schools.