Yosemite Operations Lead, Environmental Programs

NatureBridge; El Portal (CA); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b with employer match

Paid vacation

Job summary

NatureBridge seeks an Operations Manager for its Yosemite campus to oversee the operational integrity of environmental science programs. You will manage complex logistics for groups, maintain a welcoming atmosphere on site, and coordinate with campus departments to ensure a seamless guest experience.

Responsibilities include staffing scheduling via Salesforce, Educator coordination, staff training, and risk-management collaboration. Occasional weekend and night work required.

Qualifications

• 2-4 years of relevant experience or a Bachelor’s Degree.
• Wilderness First Responder Certification.
• Robust risk management experience and expertise.
• Extremely detail-oriented with strong organizational skills.
• Excellent communicator with strong customer service orientation.

Responsibilities

• Create and update the weekly staffing schedule through Salesforce CRM and ensure details are accurate.
• Manage scheduling requests from Educators with supervisor approval.
• Partner with Sales and Education Teams to meet scheduling goals.
• Train Educators on program logistics and schedule management.
• Hire, supervise and train Administrative Educator positions.
• Be on campus in person at least twice per week.
• Prepare weekly reports for participant lodgings, meals, transportation and recreation.
• Refine and support logistics systems for smooth program implementation.
• Update Yosemite Operations and Administrative Educator manuals.
• Address risk management concerns with clients/vendors and staff.
• Collaborate with National and campus Operations teams and participate in meetings.
• Maintain CRM systems and monitor program portals.
• Act as Rotating Manager On Call and provide weekend coverage.

Skills

Organizational skills

Customer service

Leadership

Interpersonal skills

Problem solving

Education

Bachelor’s Degree

Wilderness First Responder Certification

Tools

CRM systems

Google Workspace

Job description

NatureBridge seeks an Operations Manager for its Yosemite campus to oversee the operational integrity of environmental science programs. You will manage complex logistics for groups, maintain a welcoming atmosphere on site, and coordinate with campus departments to ensure a seamless guest experience.

Responsibilities include staffing scheduling via Salesforce, Educator coordination, staff training, and risk-management collaboration. Occasional weekend and night work required.