Operations Manager

NatureBridge; El Portal (CA); On-site; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

403b with employer match

Paid vacation

Job summary

NatureBridge seeks an Operations Manager for its Yosemite campus to oversee the operational integrity of environmental science programs. You will manage complex logistics for groups, maintain a welcoming atmosphere on site, and coordinate with campus departments to ensure a seamless guest experience.

Responsibilities include staffing scheduling via Salesforce, Educator coordination, staff training, and risk-management collaboration. Occasional weekend and night work required.

Qualifications

• 2-4 years of relevant experience or a Bachelor’s Degree.
• Wilderness First Responder Certification.
• Robust risk management experience and expertise.
• Extremely detail-oriented with strong organizational skills.
• Excellent communicator with strong customer service orientation.

Responsibilities

• Create and update the weekly staffing schedule through Salesforce CRM and ensure details are accurate.
• Manage scheduling requests from Educators with supervisor approval.
• Partner with Sales and Education Teams to meet scheduling goals.
• Train Educators on program logistics and schedule management.
• Hire, supervise and train Administrative Educator positions.
• Be on campus in person at least twice per week.
• Prepare weekly reports for participant lodgings, meals, transportation and recreation.
• Refine and support logistics systems for smooth program implementation.
• Update Yosemite Operations and Administrative Educator manuals.
• Address risk management concerns with clients/vendors and staff.
• Collaborate with National and campus Operations teams and participate in meetings.
• Maintain CRM systems and monitor program portals.
• Act as Rotating Manager On Call and provide weekend coverage.

Skills

Organizational skills

Customer service

Leadership

Interpersonal skills

Problem solving

Education

Bachelor’s Degree

Wilderness First Responder Certification

Tools

CRM systems

Google Workspace

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager

Salary: $52,000.00 Annually

Who We Are:

NatureBridge provides environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery, and inspiring stewardship of the planet.

What You Will Do:

As the Operations Manager, you will be responsible for managing the operational integrity of NatureBridge environmental science programs in Yosemite National Park by accurately and efficiently managing complex logistics for all groups attending programs, ensuring a welcoming and supportive atmosphere for guests while on site, and coordinating closely with other campus departments to ensure a seamless customer experience

This position takes place at our campus in Yosemite National Park and cannot be performed remotely.

Your primary job will be to:

• Create and update the weekly Environmental Science staffing schedule through Salesforce CRM and ensure all logistical details are accurate and promptly communicated to staff.
• Manage scheduling requests from all Educators, in conjunction with their supervisor’s approval.
• Partners with the Sales and Education Teams to meet program scheduling goals.
• Train Educators on program logistics and schedule management.
• Routes all paperwork to designated locations in a timely manner.
• Hire, supervise and train all Administrative Educator positions
• Is in person on campus(es) at least twice per week
• Prepares weekly reports for participant lodgings, meals, transportation and recreation by working closely with clients, NatureBridge staff and the Yosemite concessionaire to ensure accuracy.
• Ensures smooth program implementation by refining, developing, communicating, and supporting logistics systems.
• Update and steward the Yosemite Operations and Program Logistics Manual and Administrative Educator Manuals.
• Address risk management concerns with clients/vendors and coordinate necessary modifications with associated staff.
• Works closely with Campus and National Director of Risk Management on a case by case basis and promotes implementation of Risk Management policies.
• Performs duties of the Administrative Educator team members when needed, including overnight and weekend coverage.
• Participate in monthly cross departmental meetings including Yosemite Management Team. Participate in monthly meetings with National and other campus Operations teams.
• Collaborate with National and other campus Operations teams annually to revise paperwork and operational systems.
• Maintain CRM systems and monitor program portals.
• Act as Rotating Manager On Call.
• Occasional weekend and night work.
• Perform all other duties as assigned by supervisor.

Compensation:

• $52,000 annual salary
• Medical, dental and vision insurance
• Option for a 403b retirement plan with employer match after 1000 hours of work
• Generous paid vacation and sick leave
• Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

Who You Are:

We are looking for candidates who have:

• 2-4 years of relevant experience or a Bachelor’s Degree
• Wilderness First Responder Certification
• Robust risk management experience and expertise
• Extremely detail-oriented, with excellent organizational, task, and time management skills
• E xcellent communicator with a strong customer service orientation
• Strong problem-solving skills; able to make decisions independently while meeting the needs of multiple stakeholders
• Demonstrated office experience, managing and communicating information quickly and accurately
• Proficiency with CRM systems and Google online tools
• Strong leadership and interpersonal skills
• Flexibility and enthusiastic attitude

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*All NatureBridge Employees are required to complete a background check in order to be eligible for employment.

Why should you join the NatureBridge team?

We are a mission-driven organization that values your contributions and supports you in making a positive impact on young people and the environment

You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment

You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants

NatureBridge is an Equal Opportunity Employer, and does not discriminate based on any protected category, including, but not limited to, race, color, religion, gender, gender expression (including transgender expression or pregnancy), political affiliation, age, immigration status or disability. We encourage qualified applicants from diverse backgrounds to apply. Please let us know if you require any accommodation.