Operations Manager

Naturebridge; El Portal (FL); On-site; USD 50,000 - 54,000; Full time

Job summary

NatureBridge seeks an Operations Manager for our Yosemite campus to oversee logistical operations for environmental science programs, including staffing, scheduling, and coordination with campus departments. This on-site role requires hands-on leadership and strong CRM and risk management skills.

You will supervise Administrative Educator roles, manage weekly reports, ensure safety and service quality, and collaborate with national and campus teams to optimize systems.

Qualifications

• 2–4 years of relevant experience or a Bachelor’s Degree.
• Wilderness First Responder Certification is required.
• Robust risk management experience and expertise.
• Extremely detail-oriented with excellent organizational and time management skills.

Responsibilities

• Create and update the weekly Environmental Science staffing schedule through Salesforce CRM and ensure details are accurate.
• Manage scheduling requests from Educators with supervisor approval.
• Partner with Sales and Education Teams to meet scheduling goals.
• Train Educators on program logistics and schedule management.
• Prepare weekly reports on lodgings, meals, transport and recreation.
• On-site presence in Yosemite at least twice per week.
• Maintain CRM systems and program portals; act as Rotating Manager On Call.

Skills

CRM systems

Leadership

Risk management

Customer service

Time management

Attention to detail

Staff training

Education

Bachelor's degree

Tools

Salesforce CRM

Google Workspace

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager

Full Time El Portal, CA, US 1 Attachments

Salary: $52,000.00 Annually

Who We Are:

NatureBridge provides environmental science education experiences for more than 30,000 students and their teachers every year in the world’s best classrooms: our National Parks. Our mission is to connect young people to the science and wonder of the natural world, igniting self-discovery, and inspiring stewardship of the planet.

What You Will Do:

As the Operations Manager, you will be responsible for managing the operational integrity of NatureBridge environmental science programs in Yosemite National Park by accurately and efficiently managing complex logistics for all groups attending programs, ensuring a welcoming and supportive atmosphere for guests while on site, and coordinating closely with other campus departments to ensure a seamless customer experience

This position takes place at our campus in Yosemite National Park and cannot be performed remotely.

Your primary job will be to:

Create and update the weekly Environmental Science staffing schedule through Salesforce CRM and ensure all logistical details are accurate and promptly communicated to staff.

Manage scheduling requests from all Educators, in conjunction with their supervisor’s approval.

Partners with the Sales and Education Teams to meet program scheduling goals.

Train Educators on program logistics and schedule management.

Routes all paperwork to designated locations in a timely manner.

Hire, supervise and train all Administrative Educator positions

Is in person on campus(es) at least twice per week

Prepares weekly reports for participant lodgings, meals, transportation and recreation by working closely with clients, NatureBridge staff and the Yosemite concessionaire to ensure accuracy.

Ensures smooth program implementation by refining, developing, communicating, and supporting logistics systems.

Update and steward the Yosemite Operations and Program Logistics Manual and Administrative Educator Manuals.

Address risk management concerns with clients/vendors and coordinate necessary modifications with associated staff.

Works closely with Campus and National Director of Risk Management on a case by case basis and promotes implementation of Risk Management policies.

Performs duties of the Administrative Educator team members when needed, including overnight and weekend coverage.

Participate in monthly cross departmental meetings including Yosemite Management Team. Participate in monthly meetings with National and other campus Operations teams.

Collaborate with National and other campus Operations teams annually to revise paperwork and operational systems.

Maintain CRM systems and monitor program portals.

Act as Rotating Manager On Call.

Occasional weekend and night work.

Perform all other duties as assigned by supervisor.

Compensation:

$52,000 annual salary

Medical, dental and vision insurance

Option for a 403b retirement plan with employer match after 1000 hours of work

Generous paid vacation and sick leave

Other benefits include Employee Assistance Plan (EAP), Flexible Spending Account (FSA) and more

Who You Are:

We are looking for candidates who have:

2-4 years of relevant experience or a Bachelor’s Degree

Wilderness First Responder Certification

Robust risk management experience and expertise

Extremely detail-oriented, with excellent organizational, task, and time management skills

E xcellent communicator with a strong customer service orientation

Strong problem-solving skills; able to make decisions independently while meeting the needs of multiple stakeholders

Demonstrated office experience, managing and communicating information quickly and accurately

Proficiency with CRM systems and Google online tools

Strong leadership and interpersonal skills

Flexibility and enthusiastic attitude

If you are interested in the role and do not meet every requirement listed, please still apply! We are interested in applicants with unique lived experience and skill sets.

*All NatureBridge Employees are required to complete a background check in order to be eligible for employment.

Why should you join the NatureBridge team?

We are a mission-driven organization that values your contributions and supports you in making a positive impact on young people and the environment

You will get to work in a beautiful natural setting with other dedicated staff who are passionate about the environment

You want to be part of an organization that is invested in growth, self-examination, and creating equitable and inclusive environments for staff and participants

NatureBridge is an Equal Opportunity Employer, and does not discriminate based on any protected category, including, but not limited to, race, color, religion, gender, gender expression (including transgender expression or pregnancy), political affiliation, age, immigration status or disability. We encourage qualified applicants from diverse backgrounds to apply. Please let us know if you require any accommodation.

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YOSE Operations Manager (Internal) JD .pdf