YMCA Silver Spring Membership Service Representative

YMCA of Metropolitan Washington; Silver Spring (MD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free YMCA membership for employee, sp​

Free YMCA membership for employee, sp​

Free YMCA membership for employee, dep

Job summary

YMCA of Metropolitan Washington is seeking a Membership Service Representative in Silver Spring to provide outstanding front-desk service, support branch programs, and assist with memberships and registrations. You’ll greet members, conduct tours, process sign-ups and renewals, and ensure smooth facility access with accurate data entry.

You'll report to the Membership Director and help create a welcoming environment that moves members from casual engagement to a deeper commitment to YMCA

Qualifications

• High school diploma or GED required.
• Proactive, enthusiastic with strong customer service skills.
• Ability to stay calm in stressful situations and multi-task.

Responsibilities

• Serve as front desk resource for members and guests.
• Conduct guest tours and assist with new membership sales.
• Process member renewals and cancellations and provide information in person or by phone.
• Manage facility access control and enforce guest pass policy.
• Assist with program registration and Easy to Enroll processes.
• Enter data into computer systems and learn new software quickly.
• Develop engaging member relationships to move from casual to connected to committed.

Skills

Customer service

Communication

Organizational skills

Multitasking

Relationship building

Data entry

Education

High school diploma or GED

Tools

Database management

PC competency

Job description

YMCA Silver Spring Membership Service Representative

9800 Hastings Dr, Silver Spring, MD 20901, USA

Job Description

Posted Tuesday, June 23, 2026 at 4:00 AM

The YMCA of Metropolitan Washington is one of the largest charities in the DC area. The Y serves as an anchor in the community offering programs and services encompassing youth development, healthy living, and social responsibility.

Position : Membership Service Representative Salary : $ 16.00/hr

The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a cause driven organization that offers tremendous opportunities to make a difference. We invite you to join us in this amazing work to develop your skills, to realize your leadership potential and discover a career that is so much more than a job.

About the Job

The Membership Service Representative (MSR) position reports to the Membership Director. This position serves as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs. Handles a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry. Develop engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission. Provides outstanding customer service to all members, guests, staff and the community at-large.

Qualifications and Skills

• High school diploma or GED;
• Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations.
• Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace.
• Strong communication and relationship-building skills.
• PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.

Benefits

Did you know that just for being a YMCA employee you get great benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental (AFLAC, ALLSTATE, Vision Care, LegalShield) and even Zip Car! The YMCA of Metropolitan Washington provides progressive employee benefits, including employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years; 403(b) savings plan; high quality and affordable healthcare; free YMCA membership for employee, spouse and dependents ; paid time off/sick leave, numerous professional development opportunities.

9800 Hastings Dr, Silver Spring, MD 20901, USA