Yardi Systems Supervisor

Atlantic Housing; Dallas (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Atlantic Housing Foundation, Inc. is seeking a Yardi System Supervisor to maintain, upgrade and improve the Yardi system across sites and corporate reporting.

You will train users, resolve tickets, and collaborate with property managers, accounting staff and compliance teams to ensure accurate data and effective system operations. The role requires 3+ years with Yardi (front-end and back-end), experience in the multifamily real estate sector, and a bachelor’s degree in IT, accounting or business

Qualifications

• Yardi property management software – 3+ years of experience with both front-end and back-end; Expert / Superuser.
• IT software application support for end users – 3+ years of experience
• Relevant work experience within the multifamily real estate industry
• Bachelor’s Degree (IT, Accounting or Business degree preferred)

Responsibilities

• Build and maintain the Yardi system to effectively support property management activities at the sites and finance/accounting, compliance and operational reporting for both site and corporate needs
• Ensure Yardi foundational elements (Users, Permissions, Security, Access, etc.) are properly set-up
• Develop, update, enhance, implement and deliver training for all Yardi system users throughout the company (sites and corporate), including new hires and intermediate competency training
• Partner with Property Management leadership to determine the appropriate level of Yardi system proficiency needed for each site staff position to effectively perform their job responsibilities and develop training accordingly
• Promptly and productively address all Help Desk tickets related to the Yardi system, including handling directly within the Yardi team, redirecting users to relevant training materials or redirecting to appropriate personnel
• Support Compliance related functions in Yardi (vouchers, maximum affordable rents, gross rents, etc.)
• Be the Yardi system expert/superuser
• Develop custom reporting from Yardi as requested from Department Heads
• Be the primary liaison to external Yardi (i.e. the company) for issues requiring their external support
• Lead or co-lead implementation of new Yardi platform modules and services and new applications integrating with Yardi (ex. Procore)
• Push external Yardi (the company) to fix implementation issues they were aware of but did not disclose to AHF
• Set up new employees with Yardi logins
• Set up new properties
• Evaluate and recommend the appropriate sizing and organizational structure for the Yardi system team

Skills

Yardi

IT support

Real estate

Superuser

Education

Bachelor's degree

Tools

Yardi

Job description

Atlantic Housing Foundation, Inc. is a 501(c)3 not-for-profit affordable housing provider. Founded in 1999, we currently own and operate ~9,400 units of multifamily properties in 6 states and 36 cities. In addition to HUD, HAP and LIHTC properties, Atlantic Housing owns and operates mixed-income multifamily assets, student housing and senior housing.

The mission of Atlantic Housing Foundation, Inc. is to promote and preserve quality affordable housing and related services for low and moderate income families, helping residents improve their lives. We will do this in a manner that will foster the continuous improvement of our people and our company. We strive to be a top performing, thoroughly professional and genuinely caring organization in all that we do. As an organization, we aspire to and believe in - Making A Difference.

About the Yardi System Supervisor Opportunity:

The Yardi System Supervisor is responsible for maintaining, upgrading and improving AHF’s Yardi system, providing training to users to effectively utilize the system and resolving tickets to solve user issues.

The Yardi System Supervisor reports to the Controller and will work closely with the Property and Regional Managers, as well as Accounting and Compliance staff.

JOB RESPONSIBILITIES:

• Build and maintain the Yardi system to effectively support property management activities at the sites and finance/accounting, compliance and operational reporting for both site and corporate needs
• Ensure AHF’s Yardi system foundational elements (ex. Users, Permissions, Security, Access, etc.) are properly set-up
• Develop, update, enhance, implement and deliver training for all Yardi system users throughout the company (sites and corporate), including new hires and intermediate competency training
• Partner with Property Management leadership to determine the appropriate level of Yardi system proficiency needed for each site staff position to effectively perform their job responsibilities and develop training accordingly
• Promptly and productively address all Help Desk tickets related to the Yardi system, including handling directly within the Yardi team, redirecting users to relevant training materials or redirecting to appropriate personnel (e.g. Regional Managers) when appropriate
• Support Compliance related functions in Yardi (vouchers, maximum affordable rents, gross rents, etc.)
• Be the Yardi system expert/superuser
• Develop custom reporting from Yardi as requested from Department Heads
• Be the primary liaison to external Yardi (i.e. the company) for issues requiring their external support
• Lead or co-lead implementation of new Yardi platform modules and services and new applications integrating with Yardi (ex. Procore)
• Push external Yardi (the company) to fix implementation issues they were aware of but did not disclose to AHF
• Set up new employees with Yardi logins
• Set up new properties
• Evaluate and recommend the appropriate sizing and organizational structure for the Yardi system team

POSITION QUALIFICATIONS:

• Yardi property management software – 3+ years of experience with both front-end and back-end; Considered to be an Expert / Superuser
• IT software application support for end users – 3+ years of experience
• Relevant work experience within the multifamily real estate industry
• Bachelor’s Degree (IT, Accounting or Business degree preferred)

PERSONAL CHARACTERISTICS:

• Dedicated to the mission of providing affordable housing and transforming communities.
• Problem-solving oriented
• Collaboration oriented
• Ability to provide leadership to property managers and regional managers and work well within a team setting
• Meet deadlines and prioritize work requirements