Yardi Systems Supervisor

Atlantic Housing Foundation, Inc.; Dallas (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

Atlantic Housing Foundation, Inc. seeks a Yardi System Supervisor to maintain, upgrade and improve our Yardi platform. The role trains users, resolves tickets, and collaborates with Property Management, Accounting and Compliance staff to ensure accurate, compliant reporting.

The successful candidate will lead Yardi-related initiatives, support new module implementations, and liaise with external Yardi support to resolve issues. A strong background in multifamily real estate IT is essential.

Qualifications

• 3+ years of experience with Yardi front-end and back-end systems.
• 3+ years of IT software application support for end users.
• Relevant work experience in the multifamily real estate industry.
• Bachelor’s Degree (IT, Accounting or Business preferred).

Responsibilities

• Build and maintain the Yardi system to support property management, finance, compliance and reporting.
• Ensure Yardi foundational elements (Users, Permissions, Security) are correctly set up.
• Develop, update and deliver training for all Yardi users, including new hires.
• Partner with Property Management leadership to determine required Yardi proficiency by site staff.
• Address Help Desk tickets related to Yardi promptly and productively.

Skills

Yardi system proficiency

End-user IT support

Real estate experience

Training & mentoring

Education

Bachelor’s Degree in IT/Accounting/Business

Tools

Yardi

Job description

Atlantic Housing Foundation, Inc. is a 501(c)3 not-for-profit affordable housing provider. Founded in 1999, we currently own and operate ~9,400 units of multifamily properties in 6 states and 36 cities. In addition to HUD, HAP and LIHTC properties, Atlantic Housing owns and operates mixed-income multifamily assets, student housing and senior housing.

The mission of Atlantic Housing Foundation, Inc. is to promote and preserve quality affordable housing and related services for low and moderate income families, helping residents improve their lives. We will do this in a manner that will foster the continuous improvement of our people and our company. We strive to be a top performing, thoroughly professional and genuinely caring organization in all that we do. As an organization, we aspire to and believe in - Making A Difference.

About the Yardi System Supervisor Opportunity:

The Yardi System Supervisor is responsible for maintaining, upgrading and improving AHF’s Yardi system, providing training to users to effectively utilize the system and resolving tickets to solve user issues.

The Yardi System Supervisor reports to the Controller and will work closely with the Property and Regional Managers, as well as Accounting and Compliance staff.

JOB RESPONSIBILITIES:

• Build and maintain the Yardi system to effectively support property management activities at the sites and finance/accounting, compliance and operational reporting for both site and corporate needs
• Ensure AHF’s Yardi system foundational elements (ex. Users, Permissions, Security, Access, etc.) are properly set-up
• Develop, update, enhance, implement and deliver training for all Yardi system users throughout the company (sites and corporate), including new hires and intermediate competency training
• Partner with Property Management leadership to determine the appropriate level of Yardi system proficiency needed for each site staff position to effectively perform their job responsibilities and develop training accordingly
• Promptly and productively address all Help Desk tickets related to the Yardi system, including handling directly within the Yardi team, redirecting users to relevant training materials or redirecting to appropriate personnel (e.g. Regional Managers) when appropriate
• Support Compliance related functions in Yardi (vouchers, maximum affordable rents, gross rents, etc.)
• Be the Yardi system expert/superuser
• Develop custom reporting from Yardi as requested from Department Heads
• Be the primary liaison to external Yardi (i.e. the company) for issues requiring their external support
• Lead or co-lead implementation of new Yardi platform modules and services and new applications integrating with Yardi (ex. Procore)
• Push external Yardi (the company) to fix implementation issues they were aware of but did not disclose to AHF
• Set up new employees with Yardi logins
• Set up new properties
• Evaluate and recommend the appropriate sizing and organizational structure for the Yardi system team

POSITION QUALIFICATIONS:

• Yardi property management software – 3+ years of experience with both front-end and back-end; Considered to be an Expert / Superuser
• IT software application support for end users – 3+ years of experience
• Relevant work experience within the multifamily real estate industry
• Bachelor’s Degree (IT, Accounting or Business degree preferred)

PERSONAL CHARACTERISTICS:

• Dedicated to the mission of providing affordable housing and transforming communities.
• Problem-solving oriented
• Collaboration oriented
• Ability to provide leadership to property managers and regional managers and work well within a team setting
• Meet deadlines and prioritize work requirements