Yardi Platform Analyst: Voyager & SiteManager

Beam Living; New York (NY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Holiday pay

Retirement plan

Parental leave

Educational assistance

Mental health resources

Job summary

Beam Living in New York seeks a Yardi Analyst to support day-to-day use of the Yardi platform and drive efficient, scalable solutions across departments.

The role focuses on L1/L2 support, configuration, testing, and documentation to improve operations and user experience. Expect a collaborative, remote-friendly environment and competitive compensation.

Qualifications

• 2–3 years of experience with Yardi Voyager and related platforms in a technical capacity.
• Exposure to various Yardi modules including Residential, Commercial, Accounting, P2P, Job Cost, Fixed Asset, SiteManager, VoyagerPlus SI Flex, Concierge, RentCafe, VendorCafe, etc.
• Voyager 8 and CRM IQ experience is nice to have but not required.
• Strong troubleshooting skills and understanding of property management workflows.
• Exposure to SQL and reporting tools with an analytical mindset.

Responsibilities

• Own L1 and L2 support cases, delivering timely and strategic resolutions
• Lead troubleshooting and root-cause analysis for Yardi Voyager 7s, SiteManager, RentCafe, and related modules as well as other applications including the Resident Application
• Analyze and document user needs that may result in configuration changes or enhancements
• Configure, test, and maintain settings and workflows to ensure system security and optimal operational efficiency
• Collaborate cross-functionally with various departments to translate operational needs into scalable product solutions
• Collaborate with internal and external partners to ensure resolution of cases and issues
• Assist in testing new features, implementations, and support training efforts
• Create support documentation and contribute to knowledge sharing across teams
• Escalate critical issues with well-documented context and analysis

Skills

Yardi Voyager

SQL

Troubleshooting

Communication

Remote support

Tools

Yardi Voyager 7S

Voyager 8

SiteManager

RentCafe

Job description

Onsite

We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.

Job Title: Yardi Analyst

FLSA Status: Exempt, Salaried

Location: New York, NY

Worksite Status: Onsite

We’re Beam Living, a multi-family residential property management company that elevates, oversees, and supports communities throughout New York City. A Blackstone-owned portfolio company, our goal is to create fulfilling places to work, live and grow. We believe in leaving people and places better than we found them, which is why the communities we own and operate are some of the most exciting, vibrant, and iconic in New York City.

As for our team? We are a group of passionate people who believe in making every day better than yesterday. It’s who we are. We put people first because we know that’s how you create incredible communities. We value relationships and know how to balance work with life, but we are also relentless in our pursuit of doing things for the better.

We’re on a mission to make city life happier – want to join us? Since you got this far, we’re assuming the answer is, “absolutely.” So, here’s what you can expect:

As a Yardi Analyst, you’ll serve as an integral member of the team, helping with day-to-day support and with helping users get the most out of our Yardi platform.

As a leader on our team, you should be:

• A passionate person who believes in helping others win by providing the resources and development necessary to grow.
• An open-minded communicator who establishes clear, direct expectations for team members and provides an avenue for feedback that allows people to improve every day.
• An empathetic operator who has an unwavering commitment to excellence and will persistently pursue the team’s objectives.
• Authentic. Bring your best self to work, let’s do something amazing.
• Flexible knowing and expecting that things change and that’s what makes our business stronger.
  
  
  

What will you do:

• Own L1 and L2 support cases, delivering timely and strategic resolutions
• Lead troubleshooting and root-cause analysis for Yardi Voyager 7s, SiteManager, RentCafe, and related modules as well as other applications including the Resident Application
• Analyze and document user needs that may result in configuration changes or enhancements
• Configure, test, and maintain settings and workflows to ensure system security and optimal operational efficiency
• Collaborate cross-functionally with various departments to translate operational needs into scalable product solutions
• Collaborate with internal and external partners to ensure resolution of cases and issues
• Assist in testing new features, implementations, and support training efforts
• Create support documentation and contribute to knowledge sharing across teams
• Escalate critical issues with well-documented context and analysis
  
  
  

What you should have:

• 2–3 years of experience with Yardi Voyager and related platforms in a technical capacity
• Knowledge in various Yardi modules/applications including but not limited to:
• Yardi (Voyager 7S), with exposure to Residential, Commercial, Accounting, P2P, Job Cost, Fixed Asset, SiteManager, VoyagerPlus SI Flex, Concierge, RentCafe, VendorCafe, etc. (preferably in a product, project, or business analyst capacity)
• Voyager 8 & CRM IQ (nice to have but not required)
• Strong troubleshooting skills and understanding of property management workflows
• Exposure to SQL and reporting tools, with an analytical mindset
• Comfortable analyzing system behavior and recommending improvements to business stakeholders
• Skilled at managing support tickets and delivering outstanding service to end users
• Collaborative, organized, and eager to learn in a fast-paced remote environment
• Strong written and verbal communication skills
  
  

What we offer:

We owe it to our people - both residents and Beam team members – to do the right thing. That means making sure every building, lounge, terrace or office is a place where people are comfortable being themselves. Not just because it’s fair, but because it’s what makes us better. We know that if we take care of our team, everything else will fall into place and we do everything we can to make decisions that are in the best interest of our people. Here, we’ll always let you know where you stand, and we strive to help you get where you want to go.

At Beam, you’ll be surrounded by people who model our Cultural Responsibilities :

• Stay Curious
• Raise the Bar
• Lead with Heart
• Be a Good Neighbor
  
  
  

Base Salary: $90,000 - $110,000 Annually

Exact compensation may vary based on skills, experience & location.

Benefits: First and foremost, we’re human. We understand that feeling good at work, means having the tools and resources you need to feel good outside of work. At Beam, we offer benefits that support the whole you – physically, emotionally, and financially. We provide a variety of benefits to team members, including health insurance coverage eligibility on your first day of work, company paid holidays, retirement savings plan, paid parental leave, educational assistance, mental health resources.

A few of the people you will work with: (ctrl + click to access hyperlinks)

Sid

Jeff

Sandy

Diversity, equity, and inclusion is critical to our success as a company. That said, it’s not enough to just BE diverse, embracing diversity is a must. We want you to feel comfortable bringing your best self to work, which is why Beam celebrates how diversity contributes to a welcoming inclusive environment where everyone belongs.

To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.