Property Inspection & Resident Services Specialist

Beam Living; New York (NY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Family care benefits

L&D programs

401(k) matching

Medical/dental/vision

Commuter benefits

Job summary

Beam Living seeks a Compliance Specialist for our New York City office to ensure NYC housing compliance, maintain building standards, and support a positive resident experience. You will inspect units, address resident concerns, reinforce policies, and interact daily with residents, staff, and tradespeople.

The role emphasizes field inspections, coordinating work orders, and delivering exceptional service in a multi-family environment.

Qualifications

• 1-3 years of property management or hospitality experience required.
• Must be able to walk 3-5 miles daily on a large property.
• Strong communication and organizational skills demanded.
• Analytical ability to collect and use information to resolve issues.

Responsibilities

• Inspect and manage 20+ occupied apartments daily to identify maintenance issues and verify apartment data.
• Follow up on HPD complaints and violations for apartments and common spaces, guiding residents through work orders.
• Schedule and coordinate inspections, respond to resident questions and close service requests.
• Deliver excellent customer service and uphold community standards as a 'Good Neighbor'.

Skills

Property management

Hospitality

Communication

Organization

Analytical thinking

Empathy

Adaptability

Tech savvy

Customer service

Job description

\"Everyday I wake up excited to come to work, because I get to create amazing things with even more amazing people, it's that simple.
Beam living is where careers take off.\"

Position:Property Inspection & Resident Services Specialist

Location: New York, NY

Job Id:1613

# of Openings:1

Job Title: Apartment Compliance Specialist

FLSA Status: Non-Exempt/Hourly

Location: New York, NY

Make New Yorkers Feel at Home.

Beam living supports and manages communities across New York City—except here, we’re not just in the business of rent rolls and repairs. We’re in the business of creating places people call home. That takes a team of people who care harder, think sharper, and refuse to settle for what has always been. Being a team member at Beam means staying curious, being a good neighbor, leading with heart, and consistently raising the bar.

If you want work that matters, teammates who show up, and impact you can see and feel, you belong at Beam!

What the role looks like

We are seeking a Compliance Specialist to join our Resident Relations function. This role is based in our New York City office and reports directly to the Manager, Resident Relations.

This role serves as a resident-facing compliance professional responsible for ensuring compliance with NYC housing requirements, maintaining building standards, and supporting a positive resident experience. This individual will play a key role in conducting unit inspections, addressing resident concerns, reinforcing community policies, and building strong resident relationships through daily in-person interactions, as well as phone and email communication.

What you will do

• Inspect and manage upwards of 20+ occupied apartments daily to identify any maintenance issues, verify data on the apartment, and ensure that NYC Local Laws are upheld.
• Follow up on and track all HPD-related complaints and violations for both apartments and common spaces in the buildings, coordinating repairs and guiding residents through the work order process to ensure issues are resolved efficiently.
• Work as a team andmanage your timeeffectively in the field.
• Report inspection findings during the workday using tracking software programs for accountability.
• Serve as an example of excellent customer service, delivering on our core value to “Be a Good Neighbor.”
• Schedule and coordinate inspections of apartments, corresponding with residents about items in their apartment that need to be changed due to the lease terms.
• Respond and close assigned customer service cases, responding to resident questions and complaints.
• Willingness and empathy for residents in need.
• Usemultiple technology platformsto effectively conduct job responsibilities.
• Provideprofessional interactionswith residents, employees, trades people, and construction teams daily.

Who you are

• A customer-focused professional who enjoys building positive relationships and delivering exceptional resident service.
• An organized self-starter who can effectively manage time, prioritize competing responsibilities, and work independently while collaborating with a team.
• A strong communicator who can confidently interact with residents, employees, vendors, and construction teams in a professional manner.
• Skilled at navigating sensitive conversations, reinforcing community standards, and addressing compliance-related concerns with empathy and professionalism.
• Detail-oriented and accountable, with the ability to accurately document findings and manage follow-up activities using multiple technology platforms.
• A critical thinker with strong analytical and problem-solving skills who enjoys identifying issues and driving them to resolution.
• Empathetic and service-minded, with a willingness to assist residents and support those in need.
• Adaptable, tech-savvy, and able to quickly learn new systems and processes in a fast-paced environment.
• Disciplined, dependable, and willing to do what needs to be done, even when faced with challenging situations.
• Motivated by solving difficult problems and taking ownership of outcomes.
• Eager to learn, grow professionally, and take on increasing levels of responsibility.
• Experienced in property management, hospitality, multifamily housing, or a similar resident/customer-facing environment (preferred).

Your skills and experience

• Basic Understanding (1-3 years) of property management or hospitality experience.
• Frequently requires at least 3-5 miles of walking per day on our 80-acre property.
• Strong communication and organizational skills.
• An analytical ability to collect and use information to solve complex problems.
• The discipline and willingness to do what needs to be done.
• A love for doing what others won’t and solving difficult problems.
• A desire to grow and take on ever increasing responsibility.
• Excellent problem-solving abilities and attention to detail
• Maintain positive resident relationships while handling sensitive conversations regarding compliance and community standards.
• Ability to adapt to new technologies and learn quickly in a fast-paced environment
• Doing any, or all of that, in a multi-family environment would be good too.

What we offer

Hourly Rate: $23.50

Exact compensation may vary based on skills, experience & location.

A full slate of benefits:

• Family care benefits like parental leave, adoption assistance and fertility reimbursement.
• Personalized development programs with our dedicated L&D team.
• 401(k) plans and matching (with no vesting period), life and AD&D benefits, ID theft coverage, financial planning and legal advice, will creation, and tax prep assistance.
• A range of medical, dental and vision plans (of course)
• Short/long term disability, flexible/health savings accounts and commuter benefits.
• Mental and emotional support services like ginger and Headspace, which provide access to guided workouts, meditations, music and more.

Be you, so we can be us together

At Beam Living, we believe our differences make us stronger. We want you to be you, because diverse perspectives, experiences, and backgrounds help us build better teams, stronger communities, and a workplace where everyone feels they belong.

To further our commitment to fostering an environment that welcomes and embraces diversity, all employment decisions at Beam Living are based on individual qualifications, business needs and job requirements without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, marital status, amnesty, or status as a covered veteran or any other status protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.