Welcome Center Experience Maker - Brown Family YMCA

YMCA of Florida's First Coast; Ponte Vedra Beach (FL); Vor Ort; USD 17.000 - 24.000; Teilzeit

Benefits dieser Stelle

Free YMCA Branch Membership

Zusammenfassung

YMCA of Florida's First Coast in Ponte Vedra Beach, FL, is seeking a part-time Welcome Center Associate to provide exceptional service to members, guests, and program participants. The role focuses on member retention, membership sales, and creating a welcoming branch environment.

The position requires high school completion, CPR/First Aid certifications within 30 days, and general computer skills. This role offers part-time hours (under 30 per week) and includes the YMCA membership benefit.

Qualifikationen

• Certifications required within 30 days of hire: CPR/AED and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Must pass Level 2 Background Screening.

Aufgaben

• Provides excellent service to members, guests, and participants, contributing to member retention.
• Interviews and tours prospective members; sells memberships.
• Closes tours at branch goal.
• Builds relationships with members and connects them with the YMCA.
• Handles membership concerns and informs supervisor of issues.
• Ensures health and safety; maintains attendance records.

Kenntnisse

Customer service

Sales

Interpersonal skills

Ausbildung

High school

Tools

Computers

Jobbeschreibung

• Base Pay $15.00 / Hour
• Other Compensation Free YMCA Branch Membership
• Job Category WELCOME CENTER
• Relocation Expense Covered No
• Employee Type Part-Time - Under 30 Hrs
• Required Degree High school
• Manage Others No

Can you imagine going to work knowing that what you do each day positively affects the lives of the people in your community?

If you are a person who wants more than just a job, who wants your efforts to have an impact on your community and who wants to work in a welcoming and positive environment, then you are someone we’d like to work with us. Join us!

Position Summary:

Essential Functions:

• Provides excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
• Interviews and/or tours prospective members; sells memberships.
• Closes tours at branch goal.
• Builds relationships with members; helps members connect with one another and to the YMCA.
• Contributes to Daxko Engage branch goal.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Contributes to branch retention rate.
• Applies all YMCA policies dealing with member services.
• Acts professionally. Maintains accurate weekly attendance records and adheres to cleaning standards. Follows dress code, punctuality, and timekeeping standards.
• Uses the YMCA’s 15 Service Basics, 3 Touch Model and Standard Service Response phrases when interacting with all members and coworkers.
• Uses Engage More technology to create relationships with others.
• Completes Members Achieve More Form.
• Articulates the Y’s Mission in order to provide assistance to all and participates in the annual campaign.
• May hand out locker keys and towels; may monitor the locker rooms as required.
• Completes annual trainings in a timely manner (Redwoods, CPR, First Aid, etc.)
• Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
• Ensures the health and safety of all members/guests.
• Inspect physical space to ensure the safety, orderliness, sanitation and cleanliness of facilities.

NOTE: This job description reflects management’s assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Values: Accepts and demonstrates the Y’s values.

Community : Demonstrates a desire to serve others and fulfill community needs.

Relationships: Builds rapport and relates well to others.

Develops Others: Takes initiative to assist in training and developing others.

Quality Results: Strives to meet or exceed goals and deliver a high-value experience for members.

Functional Expertise: Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. Professional knowledge of systems, processes.

Emotional Maturity: Accurately assesses personal feelings, strengths, and limitations and how they impact relationships.

Qualifications:

• Certifications required within 30 days of hire: CPR/AED, and First Aid.
• Excellent interpersonal and problem solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Must pass Level 2 Background Screening. Level 2 is a fingerprint check of state and federal criminal history information conducted through the Florida Department of law Enforcement (FDLE) and Federal Bureau of Investigation (FBI). https://info.flclearinghouse.com