Experience Delivery Director - Manchester YMCA

YMCA of Greater Richmond; Richmond (VA); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Childcare discount

Y membership

Professional development

Job summary

The YMCA of Greater Richmond is seeking an energetic Experience Delivery Director at the Manchester YMCA to support daily branch operations and elevate member experiences. You will lead service teams and oversee program areas while delivering operational excellence in a welcoming environment.

The role emphasizes collaboration, staff development, and cross-department coordination, with a focus on member satisfaction, inclusion, and continuous improvement.

Qualifications

• Strong leadership and team management experience.
• Experience supervising staff across multiple program areas.
• Excellent communication and computer skills.
• Willingness to obtain wellness/aquatics certifications as needed.
• High school diploma required; college coursework preferred.

Responsibilities

• Represent the Y in the community, building relationships with members and stakeholders.
• Promote inclusion and engagement, creating a welcoming environment for diverse populations.
• Oversee branch operations during shifts, ensuring smooth team and member experiences.
• Support program areas (aquatics, membership, wellness, family, sports) with high-quality delivery.
• Hire, train, supervise, and evaluate staff within departments; foster collaboration.
• Ensure branch cleanliness and maintenance to promote safety and inviting facilities.
• Support membership and program initiatives including retention and registration.
• Serve as Executive Director during absence and collaborate across teams.

Skills

Leadership

Team management

Operational oversight

Communication

Computer skills

Certifications willingness

Education

High school diploma

College coursework/degree preferred

Tools

Microsoft Office

CRM systems

Job description

The YMCA of Greater Richmond is seeking a collaborative and energetic leader to support daily branch operations and elevate member experiences as the Experience Delivery Director at the Manchester YMCA.

This role oversees key program areas, leads service teams, and ensures operational excellence while fostering a welcoming environment for all. The ideal candidate will be a skilled communicator and relationship-builder, with a passion for developing high‑performing teams and delivering exceptional service.

This position will often work mornings, evenings, and weekends. Flexible schedule is required to be a successful in the role.

Responsibilities

• Represent the Y in the community by developing and maintaining positive relationships with members, staff, and local stakeholders.
• Promote access, inclusion, and engagement by creating a welcoming environment for diverse populations.
• Oversee branch operations during assigned shifts, ensuring seamless team and member experiences and optimizing operational efficiencies.
• Support program areas such as aquatics, membership, wellness, family programs, and sports, ensuring high‑quality delivery and member satisfaction.
• Hire, train, supervise, and evaluate staff within assigned departments, fostering a culture of collaboration and continuous improvement.
• Ensure branch cleanliness and maintenance standards to promote a safe and inviting facility.
• Support membership and program initiatives including member retention, registration, and development efforts.
• Serve as the Executive Director during their absence and collaborate across departments and YX Teams as needed.

Knowledge & Skills

Candidates should demonstrate strong leadership, team management, and operational oversight skills. Experience supervising staff across multiple program areas is required. A high school diploma is required, with college coursework or a degree preferred. A minimum of three years of leadership experience is essential, along with excellent communication and computer skills. Candidates must be willing to obtain certifications in wellness, aquatics, and other department areas as needed.

Why Join Us?

The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio‑economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause‑driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility. Be part of an organization that is best in class for member experience, team development, and community impact.

Compensation and Benefits

The salary range for this position is $55,366 - $62,287 per year.

• strong health benefits options
• 12% employer‑paid retirement upon meeting eligibility
• childcare discount
• complimentary Y membership
• continuous professional development