Xfinity Retail Sales Consultant

Comcast; Sterling Heights (MI); On-site; USD 2,259,264 - 3,318,638; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Comcast Xfinity courtesy services

Discount tickets to Universal Resorts

Paid Parental leave

Tuition reimbursement up to $8,000

Paid Time Off

401K Savings Plan with matching

Job summary

Comcast in Sterling Heights is looking for a retail employee to engage customers and enhance their shopping experience. You will be responsible for outstanding customer service, meeting sales targets, and promoting Comcast/Xfinity products while maintaining operational policies.

The role requires a high school diploma, customer-focused skills, and the ability to adjust to a flexible schedule. Comcast offers competitive pay and benefits starting from day one.

Qualifications

• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary.
• Regular, consistent and punctual attendance.
• Ability to carry and/or lift 25-pound boxes, and the ability to move around the store constantly.

Responsibilities

• Engaging customers with enthusiasm, demonstrating and explaining product features.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction.
• Helping customers interpret and clarify their account statements.
• Answering questions about current or new services.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Maintaining detailed sales product knowledge.
• Contributing to a fun and competitive environment.
• Adhering to retail operational policies and procedures.

Skills

Customer-Focused

Workplace Organization

Persuasion

Technical Knowledge

Teamwork

Self-Motivation

Critical Thinking Problem Solving

Communication

Resilience

Professional Integrity

Education

High School Diploma or equivalent

Job description

Job Summary

Bring your energy, curiosity, and passion—we’ll give you the tools to build a rewarding retail career with Comcast Xfinity.

At Comcast, we are innovators and leaders—inventing groundbreaking technology, crafting outstanding entertainment experiences for millions every day, and taking extraordinary care of our customers. The diverse talents of our people have propelled us to be a Fortune 40 industry leader. Our teammates go above and beyond to make sure our customers are satisfied and can’t envision going anywhere else. We take pride in our work, products, services, and dedication to the community. We are always open to new insights to improve our efficiency, drive strong results, and deliver great experiences for employees and customers alike.

Job Description

What you will be doing

• Engaging customers with enthusiasm, demonstrating and explaining product features to enhance their shopping experience.
• Providing outstanding customer service with all customer interactions.
• Meeting or exceeding sales targets and enhancing customer satisfaction through diligent follow‑up and service excellence.
• Helping customers interpret and clarify their account statements and pay their bills in the store.
• Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
• Acting as brand ambassador to promote Comcast/Xfinity products.
• Providing expert‑level understanding and passion around technology, especially around Comcast products and services.
• Maintaining detailed sales product knowledge, including competitive information.
• Contributing to a fun and competitive environment! We aim to connect our products and services to our customers’ everyday lifestyles.
• Adhering to retail operational policies and procedures, ensuring a consistent and professional store environment.

What you will need to have

• High School Diploma or equivalent
• Adjusting to a flexible work schedule to meet retail operational needs, including evenings, weekends, and holidays as necessary
• Regular, consistent and punctual attendance.
• Ability to carry and/or lift 25‑pound boxes, and the ability to move around the store constantly.

Perks and benefits

Comcast provides best‑in‑class Benefits. We believe that benefits should connect us to the support we need when it matters most and should help us be there for those who matter most.

• We offer Day‑One benefits! Some of our perks and benefits include Medical, Dental, and Vision coverage, Comcast X‑finity courtesy services in Comcast serviced areas, Discount tickets to our Universal Resorts, Paid Parental leave, Tuition reimbursement up to $8,000 (Full Time employees), Paid Time Off, and a 401K Savings Plan – with up to 6% dollar‑to‑dollar matching.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff, be enthusiastic learners, users and advocates of our game‑changing technology, products and services, especially our digital tools and experiences.
• Win as a team, make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors, and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer‑Focused; Workplace Organization; Persuasion; Technical Knowledge; Teamwork; Self‑Motivation; Critical Thinking Problem Solving; Communication; Resilience; Professional Integrity

Salary

Base Pay: $16.40

Total Target Compensation (Base Pay plus Targeted Commission): $24.09

Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non‑sales positions are eligible for a Bonus. Additionally, Comcast provides best‑in‑class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always‑on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

High School Diploma / GED

Relevant Work Experience

2‑5 Years