X-Lab System Administrator

TrustedQA, Inc.; Colorado Springs (CO); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and life insurance options

Matching 401(k) program

Education reimbursement

Job summary

TrustedQA, Inc. is seeking an IT Support Specialist based in Colorado Springs, CO. The successful candidate will be responsible for addressing user-level interactions, troubleshooting technical issues, and contributing to ongoing projects, including MDA flight tests.

The ideal candidate should possess strong IT skills alongside customer service experience, with a minimum of 3+ years in IT support roles. Comprehensive benefits and a supportive work environment are offered.

Qualifications

• 3+ years experience in IT support roles or relevant qualifications.
• Experience in creating domain accounts and troubleshooting user issues.
• Ability to write and edit technical documentation.

Responsibilities

• Serve as first line of defense for user interactions and issues.
• Support users in person, by phone, email, or instant messaging.
• Contribute to MDA flight tests and ongoing X-Lab projects.

Skills

Customer service skills

IT troubleshooting

Interfacing with users

Technical documentation

Education

Advanced degree

Bachelor's degree

Tools

Windows 10/11

RedHat 7/8/9

Atlassian Confluence

Job description

Position Responsibilities

This position will act as the first line of defense for user level interactions and issues. The position will be primarily supporting users in person, secure phone, email or instant message (IM). This position will be customer facing, so refined customer service skill, in addition to IT skills is a must for this position. You must be comfortable with diagnosing and troubleshooting issues with remote users on a daily basis. This position will also support MDA flight tests and focus on the integration of the R&D systems into C2BMC and will contribute to other ongoing X-Lab projects as needed.

Basic Qualifications

Career level typically with an advanced degree and 3+ years experience or bachelors with 5+ years experience or equivalent wide application of principles, theories, and concepts in their field and provides solutions to a wide range of difficult problems with imaginative and thorough solutions; works under general direction, and results are reviewed upon completion for adequacy in meeting objectives; failure to achieve results normally results in serious program delays and considerable expenditure of resources; frequent internal and external customer contacts and represents the organization in providing solutions to difficult technical issues associated with specific projects.

Preferred Qualifications

• Domain account creation (along with restricted security group add abilities)
• User password resets
• User VOi troubleshooting
• Application installations and troubleshooting for users
• User thin client troubleshooting
• Work with active directory team and compliance/patching admins to work through updating processes and procedures
• RedHat 7/8/9 administrative experience in an enterprise environment
• Windows 10/11 administrative experience in an enterprise environment
• 3+ years experience with supporting users in an enterprise level system
• Experience with installing and troubleshooting windows and Linux applications
• Comfortable with interfacing professionally with users and customers in an IT service type setting
• Ability to write and edit technical documentation of processes/procedures in solutions such as Atlassian Confluence

Other Notes

This position is located full time on Schriever SFB and is not a remote work position. A small amount of travel may be required. Occasional off-hours work may be required.

Benefits Overview

TQA's broad and competitive mix of benefits options are designed to support and protect employees and their families' physical, mental, and financial health. Employment benefits include medical, dental, life and supplemental insurance options as well as a matching 401(k) program, Flexible Spending Accounts (FSA), education reimbursement, mental wellness reimbursements, access to a financial advisor, and up to 31 days of paid leave annually.

Equal Opportunity Employer

TrustedQA is an equal-opportunity employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

Offer Considerations

TrustedQA considers several factors when extending an offer, including but not limited to, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications.

Federal Compliance

As a federal contractor, TQA is subject to all federal and state mandates and/or other customer requirements.