Wraparound Case Worker

Kickapoo-Traditional-Tribe-of-Texas-1; Victoriano Hernandez Colonia (TX); On-site; USD 50,000 - 61,000; Full time

Job summary

The Kickapoo-Traditional-Tribe-of-Texas-1 is seeking a Wraparound Case Worker within the Community Services Administration. This full-time exempt role provides direct support to Behavioral Health patients, including transportation, care coordination, and on-call crisis response during and after hours.

Minimum qualifications require a 4-year degree and relevant behavioral health experience; bilingual (English/Spanish) is preferred.

Qualifications

• Relevant experience in behavioral health, human services, or community support.
• Familiarity with community resources and behavioral health support systems.
• Experience supporting individuals with behavioral health or substance use needs.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Provide direct support services to patients in Behavioral Health and New Hope Department.
• Assist with transportation, coordination of care, and patient safety.
• Respond to after-hours urgent needs and participate in on-call coverage.
• Document services and maintain communication with patients and staff.
• Coordinate referrals and ensure continuity of care.

Skills

Behavioral health knowledge

Community resources familiarity

Experience in behavioral health/subs.

Bilingual English/Spanish

Education

Bachelor's degree in Behavioral Health or related field

Job description

• Base Pay $55,000.00 / Year
• Job Category Behavioral Health
• Employee Type Full Time Exempt
• Required Degree 4 Year Degree
• Manage Others No

Contact information

• Name Kayla Rodriguez
• Phone [phone] Ext. 0605
• Email [e-mail]

Division: Community Services Administration

Department: Behavioral Health

Responsibilities

The Wraparound Case Worker provides direct support services to patients enrolled in the Behavioral Health and New Hope Department. This role is highly responsive and includes routine duties during standard hours as well as scheduled on call coverage to respond to urgent needs after hours. The Wraparound Case Worker assists with transportation, coordination of care, basic patient support, and immediate response to concerns related to patient safety, behavior, or needs.

Requirements

Education/experience requirements

Minimum Qualifications: Relevant experience in behavioral health, human services, or community support roles. Familiarity with community resources and behavioral health support systems. Experience supporting individuals with behavioral health or substance use needs.

Preferred Qualifications: Associate’s degree in Social Work, Psychology, Human Services, or a related field preferred. Bilingual (English/Spanish) preferred.

Native American preference is observed

KTTT recognizes preference for KTTT tribal members and qualified Native American tribal members including preferential treatment in recruitment, hiring, promotions, layoffs and reductions in force so long as they meet minimum job qualifications.

Special certification required

Valid driver’s license, clean driving record, and reliable transportation required.

Must have a valid Texas State Driver’s license and must be insurable.

Requires successful completion of a background investigation that includes a fingerprint based criminal history search.

Name-Based Criminal Background Check with Texas Department of Public Safety

Department of Family & Protective Services Central Registry Check

Out-of-State Central Registry Check (if applicable)

Fingerprint-Based Criminal Background Check with Federal Bureau of Investigation and Texas Department of Public Safety.

Background Check with Sex Offender Registry

Summary

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE THE FOLLOWING

• Provide safe and reliable transportation for clients to appointments, treatment services, and community resources.
• Respond to after-hours calls from management regarding patient needs, program issues, or incidents requiring immediate follow up.
• Maintain on call availability as assigned, including evenings, weekends, and holidays, and respond promptly to all requests during those hours.
• Provide timely support during patient crises or urgent situations, in accordance with protocols.
• Submit a detailed incident report following any incident involving a patient, regardless of time of occurrence.
• Assist patients in accessing reservation services, following up on referrals, and staying engaged in their care plans.
• Maintain regular communication with patients and staff to support continuity and consistency of services.
• Document all services, patient interactions, and relevant updates accurately and on time.
• Participate in staff meetings and coordination calls to ensure consistent communication across departments.
• Support the Behavioral Health and New Hope Departments with non-clinical patient needs.
• Perform other work-related duties as assigned by immediate supervisor.

KNOWLEDGE, SKILLS AND ABILITIES FOR THE POSITION

• Knowledge of local community resources and support services
• Ability to remain calm and responsive in crisis or high-pressure situations
• Ability to work independently while maintaining close coordination with the team.
• Strong interpersonal skills and the ability to build rapport
• Strong interpersonal, communication, and organizational skills.
• Flexibility to work occasional evenings and weekends on a rotating on-call basis.
• Excellent written and verbal communication skills
• Basic understanding of mental health and substance abuse terminology and patient care standards
• Organizational and time management skills, with the ability to manage multiple priorities
• Ability to work independently and as a part of a multidisciplinary team
• Commitment to maintaining confidentiality and upholding ethical standards

SUPERVISION EXERCISED

This position does not carry out supervisory responsivities in accordance with the organization’s policies and applicable laws.