Clinical Supervisor YES Waiver

LifePath Systems; Plano (TX); On-site; USD 80,000 - 105,000; Full time

Job summary

LifePath Systems in Plano, TX seeks a YES Waiver Supervisor to lead Intensive Case Managers and CLS Specialists, ensuring services meet NWIC standards and TAC requirements. The role combines supervision, training, and performance monitoring within a trauma-informed, person-centered framework.

Responsibilities include weekly team meetings, caseload management, data dashboards, and collaboration with the Training team to ensure program success and policy compliance.

Qualifications

• Experience applying NWIC standards and trauma-informed care to service delivery.
• Ability to supervise Intensive Case Managers and CLS Specialists.
• Strong documentation, data-driven decision making, and collaboration with training teams.

Responsibilities

• Supervise weekly team meetings, assign caseloads, and monitor engagement and productivity.
• Oversee program dashboards and personnel actions including time sheets and evaluations.
• Coach and train staff; implement corrective actions as needed.
• Collaborate with Training team and present team data to management, in writing and verbally.
• Ensure services align with YES Manual, TRR, UM guidelines, and TAC requirements.

Skills

NWIC standards

Trauma-Informed Care

Crisis intervention

Leadership & supervision

Communication & documentation

Bilingual English/Spanish (preferred)

Education

Licensed Professional Counselor (LPC) OR LCSW OR LMFT with 1+ year supervisory experience

Provisional Texas Licensure: LPC-Associate or LMFT-Associate with 2+ years supervisory experience

Wrap Supervisor training within 90 days of hire

Job description

The Youth Empowerment Services (YES) Waiver Supervisor is responsible for serving as the team expert and is able to train, model, support, and oversee Intensive Case Managers (ICM) and Community Living Support (CLS) Specialists. This position demonstrates integrity in their role by ensuring state contracting performance measures are met and LifePath Systems policies, procedures, and values are upheld. The Clinical Supervisor is responsible for ensuring that services are being provided following National Wraparound Implementations Center (NWIC) standards and in a trauma informed, person driven model of care, and culturally and linguistically appropriate manner. The Clinical Supervisor uses data driven decision making to monitor team’s assigned caseloads and ensuring individuals and families are receiving services following YES Manual, UM guidelines and TAC requirements. Supervision responsibilities include, but not limited to: weekly team meetings, assigning caseloads, overseeing engagement and productivity, managing assigned program dashboards as well as completing personnel action of assigned teams (evaluation, review of PTO requests and approval of time sheets, as well as coaching, training, and corrective action). The Clinical Supervisor is responsible for collaboration with the Training team, exemplifies effective communication with management staff, and presents team data both verbally and in writing when requested. Must exemplify leadership skills necessary to create a positive work culture within the team. The Clinical Supervisor performs other duties as assigned to promote overall service excellence and program success.

The Supervisor will maintain a small caseload according to NWIC standards and provide services within the scope of own certification or licensure following the YES manual, TRR and UM guidelines; if applicable. This position uses initiative and independent judgment to provide interventions to promote access based on individual/family needs (including home or community-based services). Must be effective at troubleshooting and organizing natural supports, interventions, and services to achieve outcomes.

Expectations include timely and thorough documentation, time management and organizational skills, effective scheduling, adhere to crisis procedures and be available to assist with crisis and other coverage areas as needed.

Specific Targets: Direct service hours anticipated per month are 10 hours and meet UM standards by level of care. 90% of progress notes are signed within 2 business days of service. All audit scores exceed 90% quality standard. All required trainings are completed prior to due date. 80% of caseload receives services each month, 90% of caseload has updated TRR and Financial Assessments. All coaching forms, team meeting agendas, minutes, and workforce sign in sheets are uploaded by 5th of each month for the month prior.

This position requires reasonable flexibility to meet expectations outlined in an employee's job description. Employees may be required to work outside of their typical schedule, including occasional day/evening/weekend hours, when necessary to complete required assignments and/or meet with individuals, families, and/or stakeholders.

If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.

Qualifications

Education, Training, & Experience (including licensure & certification)

• Full, unrestricted Texas licensure of Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW) or Licensed Marriage & Family Therapist (LMFT) WITH at least 1-year supervisory OR provisional Texas licensure as Licensed Professional Counselor - Associate, Licensed Marriage and Family Therapy - Associate, LMSW Under Supervision or QMHP-CS WITH at least 2 years' supervisory experience
• Minimum 1 year experience providing intensive case management following NWIC standards
• CCBHC knowledge and experience preferred.
• Completion of Wrap Supervisor training within the first 90 days of hire (or first available through NWIC or HHSC schedule)
• Experience in Texas Recovery and Resiliency (TRR) preferred
• Knowledge of Trauma-Informed Care Practices required.
• Must have reliable transportation and a valid driver's license.

Knowledge, Skills, & Abilities

• Knowledge of the current version of the Diagnostic and Statistical Manual of Mental Disorders (DSM).
• Experience providing psychosocial assessments, treatment planning, case management, service coordination, skills training, crisis intervention and symptom management services to individuals with serious mental illness or serious emotional disturbance.
• Knowledge of evidenced based practices approved by HHSC, including, but not limited to: National Wraparound Implementation Center, Barkley's Defiant Child, PAYA, Skills Streaming, Seeking Safety, and Nurturing Parent with ability to provide oversight of implementation.
• Ability to assess individual needs, to coordinate services, and to communicate effectively.
• Knowledge of the social services system and the ability to connect individuals with appropriate services.
• Ability to write clearly and professionally on all services and internal communications.
• Ability to think clearly and logically while dealing with potentially dangerous and/or emotional situations.
• Ability to respond to individuals with patience, empathy and understanding.
• Organized, detail-oriented, and computer-proficient.
• Ability to demonstrate strong multi-cultural competency.
• Bilingual (English/Spanish) preferred.