World Cup Security Event Staff

The Kraft Group; Foxborough (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

The Kraft Group is seeking Security Event Staff for Gillette Stadium in Foxborough, MA. You will help ensure fan safety and a positive guest experience by performing entry screenings, bag inspections, and pat-downs as needed, while using the Evolv security system.

Ideal candidates are service-oriented, communicative, and flexible, capable of working full stadium events including nights, weekends and holidays. ADA accommodations and crowd monitoring are part of the role.

Qualifications

• Service-oriented approach to guest interactions.
• Effective communication with diverse guests and team members.
• Ability to follow protocols and adapt to event-day priorities.

Responsibilities

• Conduct entry screening and inspections to ensure safety.
• Perform secondary inspections and pat-downs as needed.
• Operate Evolv Machine and adhere to security protocols.
• Assist guests with ADA questions or accommodations.
• Monitor crowd activity and report concerns to supervisors.
• Escalate issues to supervisors or law enforcement when required.

Skills

Guest interaction

Communication

Customer service

Flexibility

Attention to detail

Tools

Evolv Machine

Job description

# World Cup Security Event StaffTeamOps - Foxborough, MA 02035## OverviewSalary Range$15.00 - $20.00 HourlyPosition TypeFull Time TemporaryJob ShiftFlexibleCategorySecurity## Description**SUMMARY**Security Event Staff for TeamOps have the unique opportunity to provide safety, security and service to each and every guest that enters Gillette Stadium. Security Event Staff will work in a variety of areas throughout the stadium and are expected to use their stadium knowledge and familiarity with Gillette Stadium policies to create a culture and atmosphere that creates a safe, positive and memorable experiences for each guest.**DUTIES AND RESPONSIBILITIES**1. Ensure fans safety and security by conducting careful entry screening and inspections. This will include the tactful messaging of prohibited items or non-compliant bags that cannot be allowed into the stadium.2. Conduct a secondary inspection as needed to ensure there are no prohibited items entering the stadium.3. Conduct pat downs as needed to ensure there are no prohibited items entering the stadium.4. Operate the Evolv Machine consistently and follow proper protocols to keep prohibited items from entering the stadium.5. Assist guests with any special requests including ADA questions or accommodations6. You must commit to safety by monitoring crowd activities and report any suspicious activity and/or behavior to your area supervisor.7. Appropriately identify and escalate security concerns to your supervisor or nearest Law Enforcement Officer as needed.8. Special projects and assignments as business dictates.9. Responsible for the maintenance, creation and control of all personally identifiable information or any other information protected by any Confidentiality or Privacy Standards or Company Policies that you have access or knowledge of, including but not limited to any state or federal regulations including HIPAA.**SUPERVISORY RESPONSIBILITIES*** This position has no supervisory responsibilities**SKILLS AND QUALIFICATIONS*** Service-oriented person who places value on each individual guest interaction* Insatiable desire to help and support guests and team members* Maintain a positive and professional demeanor at all times* Effective communication skills with the ability to communicate with a wide variety of people in an exciting environment Ability to take direction and demonstrate flexibility with shifting priorities on event day* Ability to work full stadium events to include nights, weekends, and holidays* Must be able to adhere to process protocol and must be able to apply established protocols in a timely manner**PHYSICAL DEMANDS*** Ability to stand for prolonged periods* Some positions may require the repeated climbing of stairs* Must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.* Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions**WORK ENVIRONMENT*** The noise level in the work environment is usually loud/very loud on event days* This position may require work in inclement weather to include heat, cold, rain, snow**CERTIFICATES, LICENSES, REGISTRATIONS*** None**OTHER DUTIES**Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.