PC Support I

Gdh Consulting, Inc.; Kansas City (MO); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Dental & Vision insurance

Wellbeats membership

Gym membership discount

Job summary

GDH is seeking an on-site IT Support Technician to provide hands-on hardware, software, and OS support for end users. You will install, configure, and maintain desktops, laptops, tablets, printers, and related devices while handling incidents through a ticketing system and maintaining accurate documentation.

The role requires strong customer service skills, ability to explain technical issues to non-technical users, and willingness to travel to additional locations as needed.

Qualifications

• Experience providing desktop and endpoint support in a fast-paced environment.
• Ability to install, configure, and troubleshoot OS, software, and peripherals.
• Strong communication and customer service skills with user-friendly explanations.

Responsibilities

• Install, configure, maintain, and support desktop hardware, software, and operating systems.
• Perform upgrades and updates to workstations and devices including printers and peripherals.
• Troubleshoot hardware, software, connectivity, and end-user technical issues.
• Deploy OS images and required software on laptops and desktops.
• Manage incidents and requests using ticketing systems and document resolutions.
• Communicate clearly with users of varying technical ability to diagnose issues.
• Perform routine maintenance and physical repairs on IT hardware.
• Provide on-site support and travel to additional locations as needed.
• Support Windows 10/11, Microsoft Office, and Microsoft 365 environments.
• Troubleshoot and maintain printers and other peripherals.

Skills

Windows 10/11 support

Microsoft 365

Office suite

LAN connectivity

DNS

Active Directory

Printer support

On-site travel

Driver's license

Tools

Ticketing systems

Job description

This position provides hands-on technical support for workstation hardware, software, operating systems, and peripheral devices. The role installs, maintains, upgrades, and troubleshoots end-user technology while providing responsive support in a fast-paced environment. This position requires strong technical and customer service skills, on-site support, and travel to additional locations as needed.

Responsibilities

• Install, configure, maintain, and support desktop hardware, software, and operating systems.
• Perform upgrades and updates to workstations and peripheral devices, including laptops, tablets, printers, and related equipment.
• Troubleshoot and resolve hardware, software, connectivity, and end-user technology issues.
• Install operating system images, applications, and other required software on laptops, desktops, and supported devices.
• Manage incidents and service requests using established ticketing systems and maintain accurate resolution documentation.
• Communicate effectively with users of varying technical experience to diagnose issues and provide appropriate solutions.
• Perform routine maintenance and physical repairs on IT hardware and equipment.
• Provide on-site technical support and travel to additional locations as required.
• Support Windows 10/11, Microsoft Office, Microsoft 365, LAN connectivity, DNS, and Active Directory environments.
• Troubleshoot and maintain printers and other supported peripheral devices.

Qualifications

• 2 to 3 years of experience in IT support, desktop support, field services, or a related technical environment.
• Experience installing, configuring, maintaining, and troubleshooting operating systems, hardware, software, and peripheral devices.
• Experience supporting Windows 10/11, Microsoft Office, and Microsoft 365 environments.
• Experience supporting end-user technologies such as laptops, desktops, tablets, and printers.
• Working knowledge of networking concepts and technologies, including LAN connectivity, DNS, and Active Directory.
• Strong troubleshooting, analytical, and problem-solving skills.
• Strong communication and customer service skills with the ability to explain technical issues to non-technical users.
• Ability to perform the essential physical functions of the position, including lifting and moving equipment weighing up to 70 pounds, with or without reasonable accommodation.
• Valid state-issued driver's license and ability to operate required company or rental vehicles.
• Ability and willingness to travel to supported locations, including occasional overnight travel as required.

Publishing Pay Range: $25.00 - $27.00 hourly

This position is based in office and requires employee to work on-site.

About GDH:

At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs. Who We Are: GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company.

• Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services.
• Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans.
• Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more!

For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department. Please visit our notice of collection for California applicants.