Help Desk Technician

General Dynamics Information Technology, Inc.; Washington (District of Columbia); Híbrido; USD 41.000 - 56.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health plan options

Health Savings Account

Dental plan options

Vision plan

401(k) with company match

Paid time off

Paid holidays

Family leave

Disability benefits

Life insurance

Descripción de la vacante

General Dynamics Information Technology, Inc. (GDIT) is seeking a qualified candidate to provide comprehensive IT assistance and consulting services to support the customer’s end user activities and project requirements.

The role emphasizes technical and non-technical support, including analysis and solution delivery. Responsibilities include testing and implementing technology refresh projects, troubleshooting end-user issues, and maintaining documentation.

Formación

• BA/BS (or equivalent experience) required.
• 5+ years of related experience.
• Onsite 5 days a week (DC).
• US Citizenship Required: Yes

Responsabilidades

• Provide IT assistance and consulting to identify, develop, and implement end-user solutions.
• Troubleshoot issues reported to the IT Support team and provide resolutions.
• Write and update documentation including procedures, presentations, and training materials.
• Demonstrate knowledge of Microsoft Office 365 tools and capabilities.
• Manage permissions updates for Microsoft Teams and calendar scheduling.
• Liaise with 3rd party service desks and manage incident ticket escalation.
• Verify patches/updates and ensure proper functionality.
• Coordinate vendor maintenance for customer hardware/software not in standard OCIO support.
• Produce quarterly reports on room utilization.
• Support mobile devices including setup, inventory, and decommissioning.

Conocimientos

Computer Hardware

Desktop Computers

Microsoft Office 365

Educación

BA/BS (or equivalent experience)

Descripción del empleo

Recruitment Details

Type of Requisition: Regular

Clearance Level Must Currently Possess: None

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: Other

Job Family: Technical Support Services

Job Qualifications: Skills: Computer Hardware, Desktop Computers, Microsoft Office 365

Certifications: None

Experience: 5 + years of related experience

US Citizenship Required: Yes

Job Summary

GDIT is seeking a qualified candidate to provide comprehensive IT assistance and consulting services, including analytic support, to the customer’s operational maintenance activities that identify, develop, and implement solutions for customer end user issues; the customer’s issues include, but are not limited to, a variety of non-technical and technical project requirements.

Responsibilities

• Perform testing and implementation and generate associated verification and validation documentation for both technology refresh and new technology implementation projects.
• Demonstrate ability to troubleshoot issues reported to the customer’s IT Support team and provide resolution.
• Write and update documentation including procedures, presentations, and training materials.
• Demonstrate knowledge & ability to use Microsoft Office 365 tools.
• Manage permissions updates for Microsoft Teams calendar scheduling and access as part of Teams conference room collaboration support.
• Liaise with relevant 3rd party service desks.
• Manage and track user incident ticket escalation to resolution.
• Verify OCIO pushed patches/updates to validate proper functionality and confirm no new recurring issues to customer operations.
• Manage vendor maintenance and support for customer specific hardware and software not included in the standard OCIO conference/collaboration support.
• Provide quarterly reports on room utilization.
• Provide mobile device support subsequent to EITS Mobile device handoff and cradle to grave accountability for mobile phones and tablets, including ordering new devices through Service Now, device setup and configuration (including phone e‑activation), full inventory control, tracking and documentation in help desk tracking, and excessing devices at end of use.

Desired Qualifications

BA/BS (or equivalent experience)

5+ years of experience

Onsite 5 days a week (DC).

The likely hourly rate for this position is between $30.44 - $41.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: None

Telecommuting Options: Onsite

Work Location: Any Location / Remote

Benefits

• Our benefits package for all US-based employees includes a variety of medical plan options
• Some with Health Savings Accounts
• Dental plan options
• A vision plan
• A 401(k) plan offering the ability to contribute both pre and post‑tax dollars up to the IRS annual limits and receive a company match
• Full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
• 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year
• Paid leave and paid holidays are prorated based on the employee’s date of hire
• GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
• Short and long‑term disability benefits
• Life, accidental death and dismemberment benefits
• Personal accident, critical illness and business travel and accident insurance

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

Company Information

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission‑ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity

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