Worksite Digital Experience Lead

MassMutual; Springfield (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

MassMutual is seeking an experienced Worksite Digital Adoption & Experience Consultant to lead the activation and adoption of digital capabilities across customer journeys in Boston or Springfield, MA. The role partners across business, operations, product, technology, and leadership to ensure digital solutions are designed for impact and adoption.

You will drive digital transformation, shape the Worksite digital experience strategy, and embed capabilities into moments that improve customer

Qualifications

• 5+ years driving digital experience and adoption.
• 5+ years in financial services or customer-facing industries.
• Associate's Degree required.

Responsibilities

• Drive adoption and utilization of digital capabilities across customer journeys and operational workflows.
• Shape Worksite digital experience strategy and self-service capabilities.
• Partner with business, operations, product, digital, and technology teams.
• Embed digital solutions into key moments to increase usage and value.
• Provide thought leadership with data-driven insights to improve adoption and performance.

Skills

Digital transformation

Data-driven decision making

Communication skills

Collaboration

Education

Associate's Degree

Job description

MassMutual is seeking an experienced Worksite Digital Adoption & Experience Consultant to lead the activation and adoption of digital capabilities across customer journeys in Boston or Springfield, MA. The role partners across business, operations, product, technology, and leadership to ensure digital solutions are designed for impact and adoption.

You will drive digital transformation, shape the Worksite digital experience strategy, and embed capabilities into moments that improve customer