Workplace Services Ambassador

Rapport Guest Services; Philadelphia (Philadelphia County); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Job summary

Rapport Guest Services in Philadelphia is seeking a Workplace Services Ambassador to deliver a welcoming, hospitality-focused workplace experience. You will be the onsite presence, supporting employee engagement, pantry and switchboard services, and upholding high workplace standards.

The role emphasizes responsive service, collaboration with the Workplace Services Lead, and fostering an inclusive, professional atmosphere for all staff.

Qualifications

• Proven customer service and organizational skills.
• Reliable and punctual with strong communication abilities.
• Ability to work independently in a fast-paced environment.
• Physical ability to lift 50–100 lbs comfortably and safely.

Responsibilities

• Support a welcoming, hospitality-focused workplace experience.
• Serve as visible onsite resource and ambassador for employees.
• Maintain workplace standards and assist with engagement initiatives.
• Oversee pantry, hospitality, and switchboard services.
• Promote a positive and productive office environment.

Skills

Punctual

Responsible

Customer service

Organizational skills

Independent worker

Professional demeanor

Written and verbal communication

Lift 50–100 lbs

Tools

Microsoft Office Suite

Job description

Position Title: Workplace Services Ambassador BNY Philadelphia

Rapport

Pay 2

Salary: $22-$24/hr

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The Workplace Ambassador is responsible for supporting the delivery of a welcoming, engaging, and hospitality-focused workplace experience. Reporting to the Workplace Services Lead, this role serves as a visible onsite presence, helping to ensure employees receive exceptional service and support throughout their workplace journey.

The Workplace Ambassador partners with the Workplace Services Lead to maintain workplace standards, support employee engagement initiatives, oversee pantry, hospitality, and switchboard services, and promote a positive and productive office environment. This role is highly service-oriented and plays an important part in fostering an inclusive, professional, and employee-centric workplace experience.

• Workplace Experience & Employee Engagement
  • Support the delivery of workplace experience programs and initiatives that enhance employee engagement and satisfaction.
  • Serve as a visible and approachable onsite resource for employees.
  • Assist with employee workplace orientations, and office tours.
  • Support employee engagement activities, awareness campaigns, and workplace activations..
  • Promote a hospitality-first culture by providing responsive and professional support.
  • Support workplace communications and initiatives that contribute to a positive employee experience.
  • Develop an understanding of business and employee needs to help create a workplace environment that supports productivity, collaboration, and wellbeing.

Qualifications

• Proficient in Microsoft Office Suite
• Highly punctual, responsible, and reliable
• Excellent customer service and organizational skills
• Excellent organizational skills
• Ability to work well independently and under pressure in a fast-paced corporate environment
• Maintain a consistently professional approach, with a willingness to take ownership and responsibility both within and outside one’s job domain
• Strong written and verbal communications skills
• *Must be able to lift 50- 100 Lbs. comfortably and safely*

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Associates In Rapport Are Offered Many Fantastic Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Applications are accepted on an ongoing basis.

Rapport maintains a drug-free workplace.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Rapport a specialized division of FLIK Hospitality Group