Workplace Services Manager

Rapport Guest Services

Pittsburgh (Allegheny County)

On-site

USD 77,000 - 94,000

Full time

9 hours ago

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Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Rapport Guest Services is seeking a Workplace Services Lead to manage the onsite workflow at the Pittsburgh location, ensuring top‑level client care and a hospitality‑led experience for employees and visitors.

In this role, you’ll oversee public areas, coordinate with vendor partners, and support daily workplace needs while aligning with GCSD standards across the site. Excellent communication and problem‑solving are essential.

Responsibilities

Act as the primary onsite workplace corporate services contact for the location.
Connect business stakeholders with appropriate client services groups and vendor partners.
Support pantries, catering, conference rooms, shared spaces and general office readiness.
Identify and elevate issues quickly while driving follow‑through to resolution.
Help deliver a welcoming, polished and hospitality‑led office experience.
Provide lighter‑volume community support such as tours, new‑joiner orientation touchpoints and small engagement activities when relevant.
Develop a strong understanding of the client’s culture, values, and business priorities.
Build trusted relationships with business leaders, local office stakeholders, and GCSD partners.
Operate with a hospitality‑first mindset and deliver a highly responsive service experience.

Job description

Position Title: Workplace Services Manager BNY Pittsburgh

Rapport

Pay 11

Salary: $85,000

Other Forms of Compensation

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Job Summary

The primary function of the Workplace Services Lead (WSL) is to provide the highest levels of client care and service to employees and visitors to maximize the in-office experience. The WSL will have a presence in public areas and will regularly inspect them to make sure that these areas are maintained up to standard. Workplace Services Lead serves as the central point of contact for workplace-related services, to support global alignment and consistent service delivery. They help employees navigate day-to-day workplace needs with ease by providing clear guidance, coordinated support, and timely resolution of service requests. Acting as trusted advisors within the office environment, they proactively address concerns, oversee workplace amenities, and help ensure a welcoming, productive setting where employees feel supported and able to focus on their work. In smaller and mid‑sized offices, these roles also act as an important link between local business needs and GCSD, helping maintain service standards while adapting to evolving site‑specific requirements through collaboration with internal partners and external vendors.

Job Responsibilities

Act as the primary onsite workplace corporate services contact for the location.
Connect business stakeholders with appropriate client services groups and vendor partners.
Support pantries, catering, conference rooms, shared spaces and general office readiness.
Identify and elevate issues quickly while driving follow‑through to resolution.
Help deliver a welcoming, polished and hospitality‑led office experience.
Provide lighter‑volume community support such as tours, new‑joiner orientation touchpoints and small engagement activities when relevant.
Develop a strong understanding of the client’s culture, values, and business priorities.
Build trusted relationships with business leaders, local office stakeholders, and GCSD partners.
Operate with a hospitality‑first mindset and deliver a highly responsive service experience.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, and requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Rapport maintains a drug‑free workplace.

Associates In Rapport Are Offered Many Fantastic Benefits