Workplace Resolution Specialist

Socket.dev; Bloomfield (CT); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Dependent care FSA

Health Savings Account

Pet insurance

Long-term Disability

Short-term Disability

Life insurance

AD&D

401(k) match

Tuition reimbursement

Paid time off

11 holidays

Training resources

Referral bonus

Employee Assistance Program

Work-life balance

Job summary

Viability seeks a Workplace Resolution Specialist to receive, investigate, and resolve workplace complaints with neutrality and discretion. The role owns the process from intake to resolution, including harassment, discrimination, retaliation, and policy violations, while upholding confidentiality and integrity.

The ideal candidate has a bachelor's degree in HR-related field with at least four years of investigative experience, strong interviewing and analytical skills, and the ability to manage

Qualifications

• Bachelor’s degree in HR, Employment Law, Organizational Behavior, or related field.
• Minimum of four years conducting internal workplace investigations or related roles.
• Working knowledge of Title VII, the ADA, and other applicable laws.
• High integrity, confidentiality, impartiality under pressure.
• Excellent interviewing, listening, and interpersonal skills.
• Strong analytical ability to evaluate conflicting information.
• Strong written communication for investigation reports.

Responsibilities

• Serve as the primary intake point for workplace complaints and Code of Conduct concerns.
• Document, acknowledge, assess, and triage workplace complaints promptly.
• Plan and conduct thorough, timely, and impartial investigations.
• Identify witnesses, gather evidence, conduct interviews, and evaluate information.
• Apply preponderance of the evidence to reach defensible findings.
• Maintain strict confidentiality throughout the process.

Skills

Interpersonal skills

Interviewing skills

Analytical thinking

Communication skills

Confidentiality

Judgment under pressure

Ethics

Education

Bachelor’s degree in HR/related field

Job description

Position:Workplace Resolution Specialist - Full Time
Location: Bloomfield, CT; Ledyard, CT; or Westfield, MA based upon candidates geographic location (Requires regular travel among Viability programs and office sites.)
Schedule: Monday-Friday 8:00AM-4:30PM

About Viability:

At Viability, we are committed to fostering a workplace where every employee is treated with dignity, respect, fairness, and professionalism. We believe that maintaining a safe and respectful workplace requires clear processes for raising concerns, thoughtful investigation of workplace complaints, and consistent accountability.We are seeking a Workplace Resolution Specialist to serve as a trusted, neutral resource for employees and leaders and to manage workplace complaints from initial intake through investigation and resolution.

Position Summary:

The Workplace Resolution Specialist is Viability’s dedicated resource for receiving, investigating, and resolving workplace complaints, including allegations of harassment, discrimination, retaliation, hostile work environment, and violations of Viability policies, procedures, or applicable employment laws.This is a high-trust position with significant responsibility and independence. The Specialist owns the complaint process from intake through resolution and is expected to bring impeccable ethics, sound judgment, discretion, and unwavering impartiality to every case.Because this position is regularly entrusted with highly sensitive and confidential information, the successful candidate must demonstrate the highest standards of personal integrity, professionalism, confidentiality, and discretion. The Specialist must be comfortable navigating complex, emotionally charged, and high-stakes situations while ensuring that all parties are treated fairly, respectfully, and consistently.

Duties and Responsibilities:

• Serve as the primary intake point for workplace complaints, including allegations of harassment, discrimination, retaliation, hostile work environment, and Code of Conduct concerns.
• Promptly document, acknowledge, assess, and appropriately triage workplace complaints.
• Plan and conduct thorough, timely, and impartial workplace investigations.
• Identify relevant witnesses, gather and preserve documentary and other evidence, conduct structured interviews, and evaluate conflicting information.
• Apply a preponderance of the evidence standard, where appropriate, to reach objective, well-supported, and defensible findings.
• Maintain strict confidentiality

Required Qualifications:

• Bachelor’s degree in Human Resources, Employment Law, Organizational Behavior, or a related field; equivalent relevant experience may be considered.
• Minimum of four years of experience conducting internal workplace investigations, employee relations, HR compliance, or a comparable role involving workplace complaint resolution.
• Working knowledge of Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and other applicable federal and state employment laws and regulations.
• Demonstrated high level of personal integrity and ethics, with a proven ability to maintain strict confidentiality and exercise impartiality and sound judgment under pressure.
• Excellent interviewing, active listening, and interpersonal skills, including the ability to establish trust while maintaining appropriate professional boundaries.
• Strong analytical skills and the ability to evaluate complex, incomplete, or conflicting information and synthesize it into clear, objective, and defensible findings.
• Exceptional written communication skills, including demonstrated experience preparing investigation reports, findings memoranda, or other documentation suitable for executive or legal review.
• Demonstrated sound judgment, professionalism, and composure when managing sensitive, emotionally charged, or high-stakes workplace matters.
• Ability to manage multiple investigations and competing priorities while maintaining thoroughness, accuracy, timeliness, and confidentiality.

Preferred Qualifications:

• SHRM-SCP, SPHR, or comparable senior-level HR certification.
• Certificate or specialized training in workplace investigations, such as a credential or program offered by the Association of Workplace Investigators (AWI).
• Experience conducting workplace investigations or employee relations work in a human services, healthcare, nonprofit, or similarly mission-driven organization.
• Experience working directly with executive leadership and/or outside employment counsel on sensitive workplace matters.

“Viability values our employees and the talents that they bring with them every day. Last year 30 staff members were promoted within the agency to roles that supported their professional growth.”

Full-time Viability staff members are eligible for the following:

• Health, Dental & Vision insurance plans.
• Dependent care flexible spending account.
• Flexible Spending & Health Savings account.
• Pet-plan discount program offered through Fetch.
• Company paid Long-term Disability insurance.
• Company paid Short-term Disability insurance. (NY & OK employees only)
• Company paid Life & AD&D insurance.

Benefits & Perks for all Viability staff members:

• Employer matched 403B contributions starting day 1 of employment.
• Eligible for Tuition Reimbursement.
• Generous paid time off.
• 11 Paid Holidays a year.
• Access to training and professional development resources through our comprehensive online learning platform.
• Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!
• Employee Assistance Program that provides confidential assistance for all life challenges.
• Work-life balance.

Who We Are

Our team of 480 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities inMassachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Our Mission

Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access.

Our Vision

Be a community of program participants and staff making inclusion and access of individuals with disabilities or disadvantages a way for people, businesses, and communities to succeed together.