Employee Success Partner

Viability, Inc; Bloomfield (CT); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

403B match

Tuition Reimbursement

Paid time off

11 Holidays

Training resources

Referral bonus

Employee Assistance Program

Work-life balance

Job summary

Viability, Inc. in Bloomfield, CT is seeking an Employee Success Partner to provide confidential employment coaching and support, helping staff navigate workplace challenges and promote positive, productive employment experiences.

You will work with employees to identify concerns, explore solutions, and connect them with professional development opportunities across Viability programs and sites, including regular travel between office locations.

Qualifications

• Bachelor's degree preferred; equivalent combination of education and experience considered.
• 3-4 years of experience in human resources, employee relations, coaching, counseling, or related field.
• Strong ability to maintain confidentiality and impartial judgment in sensitive situations.
• Excellent interpersonal and communication skills.
• Active listening, coaching, problem-solving, and conflict-resolution skills.
• Ability to remain neutral and supportive when navigating workplace concerns.

Responsibilities

• Provide confidential, individual coaching to employees navigating challenges.
• Help employees understand and work through workplace issues constructively.
• Support development of strategies for problem-solving and issue resolution.
• Provide a neutral, supportive space for discussing workplace experiences.
• Assist in identifying opportunities for professional development and internal advancement.

Skills

Interpersonal skills

Communication skills

Active listening

Coaching

Problem solving

Conflict resolution

Confidentiality

Impartial judgment

Education

Bachelor's degree in HR/related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Employee Success Partner

Bloomfield, CT, US

Salary Range: $70,000.00 To $80,000.00 Annually

Position: Employee Success Partner - Full Time
Location:Based in Westfield, MA; Bloomfield, CT; or Ledyard, CT based upon candidates geographic location (Requires regular travel among Viability programs and office sites.)

Schedule: Monday - Friday 8:00am-4:30pm

Summary:

Are you someone who enjoys helping others navigate challenges, build confidence, and succeed in their careers? We are looking for an Employee Success Partner (ESP) to serve as a trusted and confidential resource for our staff. The Employee Success Partner provides individualized employment coaching and support to help employees successfully navigate their workplace experience. This position serves as a skilled, neutral resource for staff, directors, and teams, helping promote positive, productive, and healthy employment experiences. The ESP works with employees to identify concerns, explore solutions, navigate workplace policies and procedures, identify professional development opportunities, and connect them with additional resources when needed.

Duties and Responsibilities:

• Provide confidential, individual coaching to employees as they navigate workplace challenges and concerns.
• Help employees identify, understand, and work through workplace issues in a constructive and productive manner.
• Support employees in developing strategies for effective problem-solving and issue resolution.
• Provide a neutral, supportive space where employees can talk through workplace experiences and concerns.
• Help employees identify opportunities for professional development, career growth, and internal advancement or relocation within Viability.
• Assist employees in identifying their skills, strengths, interests, preferences, and professional goals.
• Recommend training, professional development, and skill-building opportunities based on individual goals.
• Identify and share internal and external opportunities for professional growth and development.
• Assist employees in understanding and navigating agency policies and procedures related to workplace concerns.
• Support employees in developing and understanding their professional brand.
• Help them to prepare for and understand performance evaluations.
• Assist in building effective relationships with supervisors and leaders.
• Help navigate team dynamics and workplace relationships.
• Support employees in processing and responding to negative feedback.
• Provide understanding and ways of navigating disciplinary actions.
• Help employees determine when additional support or intervention may be appropriate.

Required Qualifications:

• Bachelor's degree in Human Resources, Counseling, Industrial/Organizational Psychology, or a related field preferred. An equivalent combination of education and relevant experience will be considered.
• 3-4 years of experience in human resources, employee relations, coaching, counseling, or a related human services field required.
• Strong ability to maintain confidentiality and exercise sound, impartial judgment when handling sensitive or complex situations.
• Excellent interpersonal and communication skills.
• Strong active-listening, coaching, problem-solving, and conflict-resolution skills.
• Ability to build trust and rapport with employees at all levels of an organization.
• Ability to remain neutral and supportive when navigating workplace concerns.
• Strong understanding of workplace dynamics, employee relations, and professional development.
• Experience working in the Human Services industry preferred.

Why This Role Matters

The Employee Success Partner plays an important role in helping our employees feel supported, heard, and empowered throughout their employment with Viability. This position provides employees with a trusted resource to help them work through challenges, identify opportunities for growth, and build the skills they need to have a successful and fulfilling career.

“Viability values our employees and the talents that they bring with them every day. Last year 30 staff members were promoted within the agency to roles that supported their professional growth.”

Full-time Viability staff members are eligible for the following:

• Dependent care flexible spending account.
• Flexible Spending & Health Savings account.
• Pet-plan discount program offered through Fetch.
• Company paid Long-term Disability insurance.
• Company paid Short-term Disability insurance. (NY & OK employees only)

Benefits & Perks for all Viability staff members:

• Employer matched 403B contributions starting day 1 of employment.
• Eligible for Tuition Reimbursement.
• Generous paid time off.
• 11 Paid Holidays a year.
• Access to training and professional development resources through our comprehensive online learning platform.
• Referral Incentive bonus. For every friend, family member, or previous co-worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!
• Employee Assistance Program that provides confidential assistance for all life challenges.
• Work-life balance.

Who We Are

Our team of 480 dedicated employees share the desire to do meaningful work and make a difference in the lives of individuals with disabilities inMassachusetts, Connecticut, New York, Rhode Island, and Oklahoma.

Our Mission

Our mission is to build a world in which individuals with disabilities and other disadvantages realize acceptance, inclusion, and access.

Our Vision

Be a community of program participants and staff making inclusion and access of individuals with disabilities or disadvantages a way for people, businesses, and communities to succeed together.

If you are passionate about supporting employees and helping people reach their professional potential, we would love to hear from you.