Operations Manager - USA

ScaleOps; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

ScaleOps in Boston is seeking a high-energy Operations Manager to own and scale our US operations. If you thrive in fast-moving startup environments, you turn chaos into process and energize teams to perform at their best.

You will lead HR operations, payroll coordination for US employees, vendor management, and internal events while partnering with HQ. The role requires clear English communication, independence, and cross-time-zone collaboration.

Qualifications

• 4+ years of experience in operations, people ops, or administrative roles, startup experience preferred.
• Highly organized with strong attention to detail and the ability to see the big picture.
• Excellent written and verbal English with clear policy drafting and communication.

Responsibilities

• HR operations end-to-end: onboarding, offboarding, benefits administration, and employee experience.
• Payroll coordination for US employees and compliance documentation.
• Vendor and partner management, owning relationships and ensuring smooth operations.
• Internal events and culture initiatives to keep the US team connected to HQ.
• Process-building as ScaleOps scales: identify gaps and implement solutions.
• Serve as the go-to contact for US employees across HR, finance, and operations.
• Executive support during US visits: coordinate logistics, accommodations, meals, and scheduling; on-site presence when necessary.

Skills

4+ years experience

High organization

Excellent communication

Self-starter

Remote collaboration

Job description

About ScaleOps

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free engineering teams from manual resource management so they can focus on what matters — building great products. As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by enterprises including Adobe, Wiz, DocuSign, Coupa, and Fortune 100 companies to autonomously manage their most critical production environments. The result: maximized performance and cloud costs cut by up to 80%.

About ScaleOps

ScaleOps is redefining autonomous cloud and AI infrastructure. We're on a mission to free engineering teams from manual resource management so they can focus on what matters — building great products. As the category leader in Autonomous Cloud and AI Infrastructure Resource Management, we're trusted by enterprises including Adobe, Wiz, DocuSign, Coupa, and Fortune 100 companies to autonomously manage their most critical production environments. The result: maximized performance and cloud costs cut by up to 80%.

Backed by Insight Partners, Lightspeed Venture Partners, and others with over $210M in funding, we're building the infrastructure management platform that will power the next decade of enterprise compute.

The Role

We're looking for a high-energy, people-first Operations Manager to own and scale our US operations, based in Boston. If you thrive in fast-moving startup environments, love turning chaos into process, and get energy from helping teams do their best work - this role is for you.

What You’ll Own

• HR operations end-to-end: onboarding, offboarding, benefits administration, and employee experience
• Payroll coordination and compliance documentation for US employees
• Vendor and partner management - owning relationships and keeping things running without friction
• Internal events and culture moments that make the US team feel connected to a global company
• Process-building as we scale: identifying gaps, proposing solutions, and actually implementing them
• Acting as the go-to contact for US employees across HR, finance, and operational questions
• Executive support during US visits - coordinating logistics, accommodations, meals, and scheduling for leadership visiting from HQ; this means being on-site and available during those visits

REQUIREMENTS

What We’re Looking For

• 4+ years of experience in operations, people ops, or administrative roles — startup experience strongly preferred
• A self-starter who doesn't wait to be told what to do and finds satisfaction in making things work
• Highly organized with strong attention to detail, without losing sight of the bigger picture
• Warm, positive communicator - people genuinely enjoy working with you
• Comfortable juggling multiple workstreams across HR, finance, and general ops
• Excellent written and verbal English; you can draft a policy and a Slack message with equal care
• Able to work independently in a remote environment and collaborate across time zones