Workplace Needs Assessor (Visual Impairment & Hearing Impairment) - PAM

Optima Health (OH&W); United States; Remote; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Pension 8% + match

33 days annual leave

Life insurance

Income protection

Health cash plan

Perkbox discounts

Flexible working hours

24/7 wellbeing support

Training & development

Group Income Protection

Job summary

Optima Health (OH&W) is seeking a dedicated Workplace Needs Assessor (VI/HI) to conduct comprehensive assessments from home. You will identify barriers, recommend adjustments, and produce detailed reports and employer action plans to improve accessibility and inclusion.

Some travel may be required in the UK. Candidate will have expertise in assistive technologies, strong communication skills, and be comfortable using MS Teams with accessibility features.

Qualifications

• Experience undertaking workplace assessments for individuals with Visual and/or Hearing Impairments.
• Strong understanding of accessibility barriers and workplace adjustment solutions.
• Excellent report-writing, proofreading, and communication skills.
• Ability to communicate using a person-centred approach.
• Strong questioning and assessment skills.
• Excellent active listening and relationship-building abilities.
• Confident using Microsoft Teams, including accessibility features and screen-sharing with visually impaired clients.
• Ability to work independently while managing a varied caseload.
• Strong organisational and time-management skills.
• Practical knowledge of assistive technology solutions for both Visual and Hearing Impairments.

Responsibilities

• Conduct Specialist Workplace Needs Assessments for individuals with visual and hearing impairments.
• Identify barriers affecting workplace performance, accessibility, communication, and inclusion.
• Assess workplace environments, including lighting, glare, navigation routes, signage, acoustics, workspace layouts, and accessibility considerations.
• Recommend both technological and non-technological workplace adjustments tailored to individual needs.
• Deliver clear, practical, and evidence-based recommendations that improve workplace accessibility and employee experience.
• Produce comprehensive, professional Workplace Needs Assessment reports.
• Create detailed employer action plans with clear and achievable recommendations.
• Provide practical guidance to employees, managers, and stakeholders regarding reasonable adjustments and workplace support solutions.
• Ensure all documentation is accurate, clear, and completed to a high professional standard.

Skills

Report writing

Accessibility

Verbal & written communication

Person-centered approach

Questioning & assessment

Active listening

MS Teams accessibility

Independent working

Time management

Assistive technology knowledge

Tools

JAWS

NVDA

VoiceOver

ZoomText

SuperNova

Braille displays

Braille note-taking devices

KNFB Reader

Kurzweil

Seeing AI

Be My Eyes

MS Teams (accessibility)

Job description

Report Writing & Recommendations

Produce comprehensive, professional Workplace Needs Assessment reports.

Job Title: Workplace Needs Assessor (Visual Impairment & Hearing Impairment)

Location: Homebased

Salary: £30,000 - £34,000 per annum + benefits

Contract Type: Permanent

Hours: Full time x40 hours per week, Monday - Friday (30 minute unpaid lunch)

About The Role

We are expanding our team of Specialist Workplace Needs Assessors and are looking for an experienced professional with expertise in supporting individuals with Visual Impairments (VI) and Hearing Impairments (HI).

You’ll combine your expertise in accessibility, assistive technology, and workplace adjustments to provide practical recommendations that have a genuine impact. From advanced assistive technologies through to environmental and procedural adjustments, your guidance will help create workplaces that are accessible, inclusive, and compliant with best practice.

You will produce detailed, high-quality assessment reports and clear action plans, ensuring both employees and employers receive practical, solution-focused recommendations that can be easily implemented. Working primarily from home with occasional travel, you’ll enjoy the flexibility to manage your workload while being part of a supportive and growing team of specialists.

What You’ll Be Doing

Workplace Assessments & Accessibility Reviews

Conduct Specialist Workplace Needs Assessments for individuals with visual and hearing impairments.
Identify barriers affecting workplace performance, accessibility, communication, and inclusion.
Assess workplace environments, including lighting, glare, navigation routes, signage, acoustics, workspace layouts, and accessibility considerations.
Recommend both technological and non-technological workplace adjustments tailored to individual needs.
Deliver clear, practical, and evidence‑based recommendations that improve workplace accessibility and employee experience.

Report Writing & Recommendations

Produce comprehensive, professional Workplace Needs Assessment reports.
Create detailed employer action plans with clear and achievable recommendations.
Provide practical guidance to employees, managers, and stakeholders regarding reasonable adjustments and workplace support solutions.
Ensure all documentation is accurate, clear, and completed to a high professional standard.

Specialist Accessibility Expertise

Visual Impairments

• Total blindness
• Peripheral vision loss
• Central vision loss
• Low vision conditions

Supporting Barriers Relating To

• Reading and document access
• Computer and technology use
• Workplace navigation and mobility
• Communication and information access

Hearing Impairments

• Different types and levels of hearing loss
• Workplace communication barriers
• Hearing technology and assistive listening solutions
• Accessible meeting and communication environments

Essential Assistive Technology Expertise

We’re looking for someone with strong practical knowledge of assistive technology solutions, including:

Visual Impairment Technology

• Screen readers including JAWS, NVDA and VoiceOver
• Screen magnification software including ZoomText, SuperNova, and native operating system accessibility tools
• Braille displays and Braille note‑taking devices
• OCR and reading solutions including KNFB Reader and Kurzweil
• Accessible mobile applications such as Seeing AI and Be My Eyes
• Ergonomic equipment and specialist headsets
• Mobile accessibility applications and solutions

Hearing Impairment Technology

• In‑depth understanding of hearing aid technology and accessory ecosystems
• Knowledge of hearing aids
• Assistive listening devices
• Receivers, transmitters, microphones, and workplace‑compatible audio solutions
• Solutions that enhance auditory access in workplace environments

Essential Skills & Experience

• Experience undertaking workplace assessments for individuals with Visual and/or Hearing Impairments.
• Strong understanding of accessibility barriers and workplace adjustment solutions.
• Excellent report‑writing, proofreading, and communication skills.
• Ability to communicate using a person‑centred approach.
• Strong questioning and assessment skills.
• Excellent active listening and relationship‑building abilities.
• Confident using Microsoft Teams, including accessibility features and screen‑sharing with visually impaired clients.
• Ability to work independently while managing a varied caseload.
• Strong organisational and time‑management skills.
• Practical knowledge of assistive technology solutions for both Visual and Hearing Impairments.

Desirable Skills & Knowledge

• Workplace accessibility standards and best practice.
• WCAG digital accessibility guidelines.
• RNIB, RNID, and HSE guidance.
• UK Equality Act 2010 and reasonable adjustments.
• Access to Work processes, applications, funding scope, and timescales.
• Providing Sighted Guide support during face‑to‑face assessments.
• Screen reader training, CPD, or other specialist accessibility technology qualifications and certifications.

Make a real impact.

If you’re passionate about accessibility, assistive technology, and empowering people with visual or hearing impairments to succeed at work, we’d love to hear from you.

Employee Benefits

• We pay your auto‑enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%
• 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)
• Life insurance scheme valued at 4x your annual salary
• Income protection
• Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
• Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
• Long service rewards
• Flexible Working Hours
• Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
• Support with training and development
• Group Income Protection

Please note that all candidates must be willing to complete a DBS check as part of the recruitment process.

We are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.

All salaries are displayed as Full Time Equivalent (FTE)

Documents

• Workplace Needs Assessor (VI &HI).pdf (107.86 KB)