Workplace Manager

Jones Lang LaSalle Incorporated; San Francisco (CA); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

401(k) plan with matching companycon

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated seeks a Workplace Manager to lead day-to-day facilities operations for a global fintech client on-site in South San Francisco, CA. You will manage maintenance, engineering services, and vendor relationships while guiding on-site teams to deliver exceptional workplace experiences.

The role requires strong communication, project coordination, and budget oversight, with some after-hours support for events and maintenance.

Qualifications

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field; or equivalent experience.
• 3+ years of experience in third-party facilities management or workplace services.
• 2+ years of supervisory experience leading facility teams.
• Strong knowledge of building systems and maintenance practices.
• Experience managing vendor relationships and service contracts.

Responsibilities

• Oversee all aspects of facility operations including maintenance, engineering, workplace experience and vendor management.
• Lead and develop on-site teams including Workplace Coordinators and technical staff.
• Serve as primary point of contact for local leadership on workplace and facilities matters.
• Implement site-specific workplace strategies aligned with global standards and local requirements.
• Manage site budgets and identify opportunities for cost optimization.
• Ensure compliance with local codes, health and safety regulations and policies.

Skills

Facilities management

Vendor management

Team leadership

Budget management

Communication

Education

Bachelor's degree in facilities management, engineering, business or related field

Tools

FM software

Microsoft Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

JLL - Workplace Manager (P3) Transform at JLL in our work dynamics division as a Facilities Management professional on a global client account in our Technology Vertical! Our client is Financial technology (Fintech) that builds economic infrastructure and payment processing software for the internet. Location: South San Francisco, CA 94080 (Oyster Point Blvd & Eccles Ave) Work Schedule: On‑site, Monday‑Friday, 8:00 AM to 5:00 PM + on call Travel Requirements: overnight travel to Seattle client site 2-3 times per year Reporting to: AMER IFM Director Estimated base salary range: $125,000 - $150,000

What this job involves:

The Workplace Manager is responsible for leading day‑to‑day facilities management operations at their assigned client site, ensuring exceptional workplace experiences that support productivity, collaboration, and employee satisfaction. This role serves as the primary on‑site leader coordinating all workplace services while maintaining our clients workplace standards and culture. This role is based on‑site at our client’s US HQ, requiring regular presence to oversee operations and respond to workplace needs. The position involves walking throughout the facility daily, inspecting building systems, and addressing physical aspects of the workplace. Some evening or weekend work may be required during special events or maintenance activities. The Workplace Manager operates in a dynamic, collaborative environment that values innovation, employee experience, and operational excellence.

What your day‑to‑day will look like:

• Oversee all aspects of facility operations including maintenance, engineering services, workplace experience, and vendor management
• Lead and develop on‑site teams including Workplace Coordinators, Guest Services Ambassadors, and technical staff
• Serve as the primary point of contact for the clients local leadership team on all workplace and facilities matters
• Implement site‑specific workplace strategies aligned with the clients global standards and local requirements
• Manage site budgets and financial performance, identifying opportunities for cost optimization
• Ensure compliance with local building codes, health and safety regulations, and corporate policies
• Coordinate workplace projects including small renovations, furniture reconfigurations, and space planning
• Develop and maintain strong relationships with building management, vendors, and service providers
• Oversee the resolution of workplace issues through effective service request management
• Lead continuous improvement initiatives to enhance workplace experience and operational efficiency
• Coordinate special events, meetings, and workplace activities to support the clients culture
• Prepare regular reports on site performance, and service delivery KPIs

Required Qualifications:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field, or equivalent combination of education and experience
• 3+ years of experience in 3rd party facilities management or workplace services
• 2+ years of supervisory experience leading facility teams
• Strong knowledge of building systems, maintenance practices, and workplace operations
• Experience managing vendor relationships and service contracts
• Proficiency in facilities management software and Microsoft Office suite
• Excellent communication and interpersonal skills
• Proven problem‑solving abilities and attention to detail
• Customer service mindset with a focus on enhancing employee experience

Preferred Qualifications:

• Professional certification such as FMP, CFM, or related credential
• Experience working in technology industry environments
• Knowledge of workplace experience best practices and trends
• Experience managing facilities in similar‑sized corporate environments
• Project management skills and experience leading small to medium workplace projects
• Experience with IWMS systems and workplace technology platforms
• Understanding of sustainability practices in facilities management
• Knowledge of local regulations specific to the site location

Benefits:

Personalized benefits that support personal well‑being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Location and Compensation:

Location: South San Francisco, CA 94080 (Oyster Point Blvd & Eccles Ave)

Work Schedule: On‑site, Monday‑Friday, 8:00 AM to 5:00 PM + on call

Travel Requirements: overnight travel to Seattle client site 2-3 times per year

Reporting to: AMER IFM Director

Estimated base salary range: $125,000 - $150,000

Expected compensation for this position: 125,000.00 – 150,000.00 USD per year

Visa and Work Authorization:

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Eligibility and Compliance:

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunity Statement:

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. You may email us at [e-mail]. This email is only to request an accommodation.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.