Facility Ambassador

Jones Lang LaSalle Incorporated; San Francisco (CA); On-site; USD 59,000 - 70,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is hiring a Facility Ambassador for our San Francisco on-site team. You will serve as the key link between clients, employees, and workplace services, handling tickets, events, vendor relations, and daily operations to ensure seamless facilities performance.

You will work with facility management and engineering teams, contribute to cost controls, and support a high‑touch hospitality experience for occupants while upholding service level agreements and safety

Qualifications

• High school diploma or equivalent.
• 2+ years in hospitality, vendor management, facility or event coordination.
• Proven event planning and organizational skills.
• Proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook).
• Excellent customer service and professional communication.
• Ability to work with internal teams and external partners.
• Strong multitasking and prioritization in fast-paced environments.

Responsibilities

• Be the primary point of contact for employee inquiries and manage tickets in CMMS from creation to resolution.
• Conduct site walkthroughs to ensure a clean, organized, and safe environment.
• Plan and execute events, meetings, and conference room setups with logistics and catering.
• Manage third-party vendors, service delivery, invoices, and unresolved items.
• Support facility management with budgeting, purchasing, and tactical planning.
• Provide on-site reception support, building access, mail/courier, and office supplies.
• Collect and report data to monitor KPIs and identify process improvements.

Skills

Event planning

Vendor management

Facilities management

Hospitality experience

MS Office

Customer service

Time management

Education

High school diploma or equivalent

Tools

CMMS

Job description

Facility Ambassador – JLL

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

As a Facility Ambassador at JLL, you'll serve as the vital connection point between our clients, their employees, and the exceptional workplace experience we deliver every day. This full‑time, on‑site role places you at the center of operations where you'll manage everything from event coordination and vendor relationships to work order ticketing and emergency response. You'll be the go‑to problem solver who anticipates needs, responds with professionalism, and ensures every detail aligns with service level agreements and client expectations. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll experience this firsthand as you partner with facility management teams, engineering staff, and service providers to create seamless operations. Through routine site assessments, proactive relationship management, and creative solutions to unique challenges, you'll directly impact the comfort and satisfaction of everyone who walks through the door. We believe the most effective teams are built when everyone is empowered to thrive, and this role offers the perfect foundation to develop your skills across hospitality, facilities management, and client service while contributing to meaningful improvements in workplace performance and employee experience.

What your day‑to‑day will look like:

• Act as the primary point of contact for all employee inquiries, issues, and feedback related to workplace services, managing tickets through the CMMS system from creation through resolution
• Conduct regular site walkthroughs to ensure the office environment remains clean, organized, aesthetically pleasing, and compliant with service level agreements and safety standards
• Plan, coordinate, and execute events, meetings, and conference room setups while managing all associated logistics, catering, and equipment needs
• Manage third‑party vendor performance including coordinating service delivery, tracking work order completion, validating invoices, and communicating unresolved items to appropriate stakeholders
• Support the Facility Management and Engineering teams with budgetary requests, financial analysis, purchasing, and tactical planning to achieve cost savings targets and performance goals
• Provide reception support, manage building access passes, coordinate mail and courier services, and maintain office supplies while serving as the onsite emergency point of contact
• Collect, analyze, and report data to ensure alignment with client goals, monitor key performance indicators, and identify opportunities for continuous process improvement

Required qualifications:

• High school diploma or equivalent certification
• 2+ years of relevant experience in hospitality, vendor management, facility management, property management, or event coordination
• Proven track record in event planning and execution with strong organizational and process management skills
• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook
• Exceptional customer service skills with professional communication abilities and genuine passion for creating positive hospitality experiences
• Demonstrated ability to exercise sound judgment across diverse situations while working collaboratively with internal teams and external partners
• Strong time management and prioritization capabilities with proven success managing multiple priorities in fast‑paced environments

Preferred qualifications:

• Experience with computerized maintenance management systems (CMMS) for work order ticketing and tracking
• Background working with service level agreements, key performance indicators, and client satisfaction measurement systems
• Familiarity with facility operations including janitorial services, food service, conference room technology, and building maintenance coordination
• Knowledge of financial reporting, invoice validation, and budget management processes within facilities or property management contexts
• Experience supporting compliance with safety regulations, hazard assessments, and local ordinances and codes

Location: San Francisco,CA

Schedule: M-F 8am-5pm

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Expected compensation for this position: 59,400.00 – 70,000.00 USD per year Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site –San Francisco, CA

Personalized benefits that support personal well‑being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.