Workplace Investigations Specialist

A&F Management Co.; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Abercrombie & Fitch Co. in Columbus, OH, is seeking a Case Management Specialist to lead fair, thorough workplace investigations across North America.

You will collaborate with HR, Legal, Employee Relations, Compliance, and business leaders to maintain high-quality documentation and defensible findings. You will manage investigations from intake to resolution, interview stakeholders, document findings, and provide risk-based recommendations while upholding confidentiality and compliance with

Qualifications

• 3–5+ years of experience conducting workplace investigations, employee relations, compliance, legal, labor relations, HRBP, or related work
• Demonstrated experience interviewing employees and assessing conflicting information
• Strong written communication and documentation skills
• Ability to manage highly confidential and sensitive information
• Strong judgment, critical thinking, and decision-making capabilities
• Ability to balance speed, quality, consistency, and risk management

Responsibilities

• Conduct investigations end-to-end from intake through resolution
• Interview complainants, witnesses, and accused individuals
• Gather and assess relevant evidence including documentation, communications, policies, and employment records
• Evaluate credibility and conflicting information using a fact-based, objective approach
• Develop findings and recommendations supported by documented evidence
• Case Management & Documentation: Maintain accurate, complete, and timely investigation records
• Prepare investigation summaries and findings documents
• Ensure investigations meet established service level expectations and quality standards
• Manage competing priorities and case volumes while maintaining quality and consistency
• Partnership & Consultation with HR, Compliance, Legal, Asset Protection, and business leaders
• Provide consultation regarding investigation strategy, risk mitigation, and policy interpretation
• Facilitate case review discussions and recommendations regarding outcomes
• Risk Identification & Trend Analysis and escalate high-risk matters appropriately
• Support reporting efforts related to case volume, aging, trends, and outcomes
• Contribute insights that drive proactive prevention and manager education efforts
• Quality & Continuous Improvement: Align investigations with company standards and procedures
• Assist in developing investigation tools, templates, and best practices
• Participate in training and ongoing capability building within the COE

Skills

Interviewing employees

Documentation

Confidentiality handling

Judgment/decisions

Communication

Education

Bachelor's degree

Tools

Case management systems

Investigation tracking tools

Job description

Abercrombie & Fitch Co. in Columbus, OH, is seeking a Case Management Specialist to lead fair, thorough workplace investigations across North America.

You will collaborate with HR, Legal, Employee Relations, Compliance, and business leaders to maintain high-quality documentation and defensible findings. You will manage investigations from intake to resolution, interview stakeholders, document findings, and provide risk-based recommendations while upholding confidentiality and compliance with