Assistant Specialist, HR Case Management

Abercrombie & Fitch; New Albany (IN); On-site; USD 85,000 - 115,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Case Management Specialist to conduct fair, thorough investigations across North America, partnering with HR, Legal, and Compliance to ensure consistency with policies and laws.

The role manages sensitive employee relations matters, maintains high-quality documentation, and delivers defensible findings. The position is located at our Global Home Office in Columbus, OH, with responsibilities spanning harassment, discrimination, and ethics cases, requiring

Qualifications

• Bachelor's degree required.
• 3–5+ years of experience in investigations/employee relations/compliance.
• Strong interviewing and documentation skills.
• Ability to handle confidential information with discretion.
• Judgment, critical thinking, and risk assessment abilities.

Responsibilities

• Conduct end-to-end workplace investigations from intake to resolution.
• Interview complainants, witnesses, and accused individuals.
• Gather and assess evidence (documents, policies, records).
• Develop findings and recommendations supported by evidence.
• Maintain complete, accurate investigation records and documentation.

Skills

Interviewing employees and witnesses

Documentation

Confidential information handling

Judgment & decision-making

Risk assessment

Education

Bachelor's degree

Tools

Case management systems

Investigation tracking tools

Job description

Job Description

The Case Management Specialist is responsible for conducting fair, thorough, timely, and objective workplace investigations across North America. This role serves as a centralized subject matter expert and partner to Human Resources, Legal, Employee Relations, Compliance, and business leaders to ensure allegations of misconduct are investigated consistently and in accordance with company policies and applicable laws. The Case Management Specialist independently manages a broad range of employee relations and ethics matters, including harassment, discrimination, retaliation, workplace conduct, policy violations, conflicts of interest, and other sensitive concerns. The role is responsible for maintaining high-quality documentation, delivering defensible findings, helping drive organizational consistency and risk mitigation.

Key Responsibilities

• Conduct Investigations
• Independently manage end-to-end workplace investigations from intake through resolution
• Conduct interviews with complainants, witnesses, and accused individuals
• Gather and assess relevant evidence including documentation, communications, policies, and employment records
• Evaluate credibility and conflicting information using a fact-based, objective approach
• Develop findings and recommendations supported by documented evidence
• Case Management & Documentation
• Maintain accurate, complete, and timely investigation records
• Prepare investigation summaries and findings documents
• Ensure investigations meet established service level expectations and quality standards
• Manage competing priorities and case volumes while maintaining quality and consistency
• Partnership & Consultation
• Partner with HR Business Partners, Compliance, Legal, Asset Protection, and business leaders throughout investigations
• Provide consultation regarding investigation strategy, risk mitigation, and policy interpretation
• Facilitate case review discussions and recommendations regarding outcomes
• Risk Identification & Trend Analysis
• Escalate high-risk matters appropriately
• Support reporting efforts related to case volume, aging, trends, and outcomes
• Contribute insights that drive proactive prevention and manager education efforts
• Quality & Continuous Improvement
• Ensure investigations are conducted in alignment with company standards and established procedures
• Support investigation calibration activities and quality reviews
• Assist in developing investigation tools, templates, and best practices
• Participate in training and ongoing capability building within the COE

Scope of Investigations

• The Case Management Specialist may support matters including: Harassment and discrimination, retaliation concerns, workplace conduct violations, respect in the workplace concerns, ethics and compliance allegations, conflict of interest matters, workplace violence concerns, employee misconduct investigations, policy violations and escalated employee relations matters.

Qualifications Required

• Bachelor's degree
• 3–5+ years of experience conducting workplace investigations, employee relations, compliance, legal, labor relations, HRBP, or related work
• Demonstrated experience interviewing employees and assessing conflicting information
• Strong written communication and documentation skills
• Ability to manage highly confidential and sensitive information
• Strong judgment, critical thinking, and decision-making capabilities
• Ability to balance speed, quality, consistency, and risk management

Preferred

• Employee relations, investigations, compliance, labor relations, or HR specialization experience
• Experience supporting multi-state and/or Canadian employee populations
• Bilingual Spanish speaker
• Experience with case management systems and investigation tracking tools
• SHRM, HRCI, or investigation-related certifications

Business Acumen

Understands organizational priorities and assesses employee relations concerns in broader business context

Objectivity & Courage

Approaches sensitive situations with neutrality, professionalism, and integrity while addressing difficult issues directly

Investigative Excellence

Applies structured investigative methodologies to gather facts, assess evidence, and develop defensible conclusions

Communication

Builds trust through thoughtful questioning, active listening, and clear written documentation

Risk Assessment

Recognizes organizational, legal, and reputational risk and escalates appropriately

Continuous Improvement

Identifies opportunities to improve consistency, effectiveness, and efficiency across the investigations function

This position is located at our Global Home Office in Columbus, OH.

Company Description

Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are.

Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.

Learn more about A&F Co. by visiting our corporate website here.

ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.

Join us as we team up around the globe and grow to a $5+ billion family of brands—powered by purpose and the belief that we are all leaders.

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.