Workplace - Front Desk Reception

Russell Tobin; San Francisco (CA); On-site; USD 124,000 - 131,000; Full time

Job summary

Russell Tobin is seeking a Workplace Experience Coordinator for the San Francisco onsite front desk. You will greet guests, manage arrivals, issue badges, and coordinate with hosts and security.

You will support scheduling for meetings and events, oversee space upkeep, assist with room setups, and help with enrichment programs. The role emphasizes proactive guest care and smooth daily operations.

Qualifications

• 2–3 years of front desk, reception, or guest-facing experience in workplace operations.
• Strong customer service mindset and professional demeanor.
• Ability to stay calm and organized when many arrivals occur.
• Excellent written and verbal communication with hosts, Security, Facilities, and Workplace Experience Lead.

Responsibilities

• Front Reception: Staff the front desk as the primary contact for guests and visitors; greet, check in, issue visitor badges, notify hosts, and guide guests.
• Traffic Coordination: Manage daily space flow, track who is expected, handle deliveries, and route inquiries to the Workplace Experience Lead or Security.
• Guest Support: Assist guests with beverages, directions, Wi-Fi, and meeting checks to ensure comfort from arrival to departure.
• Scheduling Support: Help coordinate meetings and events with Workplace Experience Lead and Admin teams to keep calendars running smoothly.
• Space & Facility Upkeep: Walk through reception areas, reset rooms, restock supplies, and coordinate with Facilities on maintenance.
• Event Support: Assist with room setup and breakdown, ensuring tech, furniture, and amenities are configured.
• Program Assistance: Support Experience Enrichment programs with setup, registration, and check-in.
• Administrative Support: Maintain visitor log and front desk notes for monthly reports.

Skills

Google Calendar

Slack

Job description

Role Title: Workplace Experience Coordinator - Front Reception

Location: San Francisco, CA Onsite

Payrate: $90-95/hr DOE

Duration: 12 months with possibility of extension

Required Skills

Strong knowledge and hands-on use of Google Calendar and Slack.

Workplace Experience Coordinator - Front Reception

Pay Rate Range:

$90-$95/hr, depending on experience

Responsibilities:

• Front Reception: Staff the front desk as the primary point of contact for guests and visitors. Greet and check in arrivals, issue visitor badges, notify hosts, and escort or direct guests to the right meeting room, restroom, or amenity space
• Traffic Coordination: Manage the day-to-day flow of the space: track who is expected and when, keep arrivals moving during back-to-back meetings, receive and route deliveries and packages, field front desk phone and email inquiries, and flag anything unusual to the Workplace Experience Lead or Security
• Guest Support: Anticipate and take care of guests throughout their visit: offer beverages, provide directions and local recommendations, help with Wi‑Fi and other basic needs, and check in on meetings in progress so guests are comfortable from arrival to departure
• Scheduling Support: Assist with scheduling coordination for business meetings and events, working closely with the Workplace Experience Lead and Administrative teams to help resolve conflicts and keep the day's calendar running smoothly
• Space & Facility Upkeep: Perform regular walk-throughs of the reception area, meeting rooms, and amenity spaces between visits, resetting rooms, restocking supplies, and partnering with the Facilities team on cleanliness and maintenance needs as they come up
• Event Support: Assist with room setup and breakdown according to specifications, ensuring all technology, furniture, and amenities are properly configured
• Program Assistance: Support Experience Enrichment programming by helping with classroom setup, registration, and check-in
• Administrative Support: Keep the visitor log and daily front desk notes current, and help the Workplace Experience Lead organize information for monthly reports

Requirements:

• Have 2-3 years of experience at a front desk, reception, concierge, or similar guest-facing role in workplace operations, hospitality, or customer service
• Enjoy being the first face people see and take pride in warm, consistent service that reflects company values
• Stay calm and organized when several guests, calls, and deliveries arrive at once, and can prioritize on the fly without letting anything drop
• Interact professionally and discreetly with executives, VIP guests, vendors, and employees
• Are dependable about desk coverage: reliably present during coverage hours and proactive about coordinating breaks and handoffs
• Communicate clearly, in writing and in person, with hosts, Security, Facilities, and the Workplace Experience Lead, and know when to elevate
• Take ownership of the reception area and assigned spaces, follow checklists and procedures carefully, and notice small setup or maintenance issues before guests do
• Can autonomously complete large portions of work scoped by others, and show initiative in solving issues and recommending improvements

#RTA

For workers in the United States, PrideGlobal and it's affiliates offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.

Only applicable for Kentucky positions:

For this type of employment, state law requires a criminal record check as a condition of employment. This applies to direct care staff (Examples: RN, LPN, Nurse Aides, Therapists) referred to Kentucky nursing facilities, assisted living communities, or long-term care facilities, in accordance with KRS 216.793.