Workplace Experience Supervisor

SPS-North America; Washington (District of Columbia); On-site; USD 45,460 - 49,593; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k with matching

Paid Time Off

Job summary

SPS-North America is seeking a Workplace Experience Supervisor based in Washington, District of Columbia. This role focuses on creating exceptional experiences for clients, guests, and employees, leading the reception and ambassador teams while ensuring excellent service delivery.

The ideal candidate will have extensive experience in high-end hospitality environments and demonstrate strong communication and leadership skills. A competitive compensation package, career growth opportunities, and various benefits are offered.

Qualifications

• 2+ years of experience in a high-end hospitality environment is required.
• Prior supervisory or managerial experience is strongly preferred.
• Prior experience in a client-facing role is preferred.

Responsibilities

• Provide oversight and leadership of the Reception and Workplace Experience Ambassador teams.
• Create personalized and memorable experiences for clients.
• Lead and mentor teams to improve performance.

Skills

Strong communication skills

Interpersonal skills

Problem-solving skills

Professional appearance

Strong computer proficiency

Education

Associate or bachelor’s degree, or equivalent experience

Job description

Washington, District of Columbia, United States

Workplace Experience Supervisor

The Workplace Experience Supervisor is the visible leader of the front‑of‑house experience, setting the tone for how clients, guests, and employees feel the moment they arrive, and ensuring consistency in every interaction thereafter. They are detail‑oriented, organized, maintain a professional image, lead by example, and are keenly aware of the needs of the clients and the team. By observing company culture and how the environment operates, the Workplace Experience Supervisor will drive and enhance the visitor and in‑office experience. The Workplace Experience Supervisor will collaborate with stakeholders across different departments and vendors to deliver an exceptional, curated experience for clients, colleagues, and guests. The Workplace Experience Supervisor will work closely with account leadership to ensure flawless execution of services and timeliness of daily deliverables.

Key Responsibilities

• Provide oversight and leadership of the Reception and Workplace Experience Ambassador teams
• Create personalized and memorable experiences for our clients and their visitors
• Foster a culture of hospitality
• Provide coaching and feedback to drive continuous team improvement
• Coordinate staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness, and emergencies
• Ensure all requests are properly tracked and recorded in the ticketing system
• Maintain and report metrics for a variety of reporting systems
• Perform daily walkthroughs to observe team performance firsthand
• Proactively identify opportunities to improve team performance, processes, and the visitor and workplace experiences
• Ensure accuracy of team timekeeping records
• Participate in regular client business review meetings
• Lead daily team meetings
• Conduct and deliver annual employee performance evaluations
• Ensure strict adherence to all SPS policies and procedures
• Assist with the development of training materials, execution of formal training sessions, and cross‑training of team members
• Meet all client and SPS deadlines
• Set and communicate to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations
• Develop, appraise, and counsel staff to reduce turnover, improve employee satisfaction, and support the career development of team members
• Ensure confidentiality of client and visitor information
• Maintain a polished and professional demeanor and appearance
• Lead by example to set the standard for the team

Requirements

• Associate or bachelor’s degree, or equivalent experience, is required
• 2+ years of experience in a high‑end hospitality environment (like luxury hotels or fine dining restaurants) is required
• Prior supervisory or managerial experience is strongly preferred
• Prior experience in a client‑facing role in a similar industry (like legal or financial industries) is preferred
• Strong communication, interpersonal, and problem‑solving skills
• Professional appearance and demeanor
• Strong computer proficiency skills

Physical Demands

• Ability to walk, bend, kneel, stand, and/or sit for an extended period
• Ability to lift or move 40 lbs. or greater frequently
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.

Travel

None or negligible

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Compensation

The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors.

Pay Range

$33 - $36 USD

Benefits

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k with matching, Entertainment Discounts, & Paid Time Off
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

Equal Employment Opportunity

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Accommodations

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.